Valvoline Instant Oil Change

"Do not go here! Avoid at all costs. Took my car here for an oil change and they told me I needed to “flush my engine”. Charged me $160 for that plus the oil change. Come to find out from my mechanic that “flushing the engine” is not something that should be done and can actually ruin the engine. Potentially ruined my car just to make a couple hundred dollars off me. Prey on people who don’t know much about cars just to increase sales."

"I have gone here in the past and this has by far been the worst experience I have ever had here. The guy speaking to me was so rude and had the biggest attitude, and had an issue with having to do anything. At first when he didn’t even want to reset my settings and was irritated that he had to do it for me. Then he continues to try and get me to flush my engine oil out and I get scolded when I said I didn’t want to. Also, the fact that they didn’t even check anything like they usually do, like the cabin filter, tire pressure, and such. Then when I go to pay he gets irritated again when I say I have a coupon and then practically throws the card machine at me to pay. Then when I go home and looked over the receipt, I see I was charged an extra $5 for an oil filter when it’s not on any other receipt i’ve kept before, but im not gonna go fight over $5 at this point. I could continue to go on and on about how disgusting this whole experience was but this was the most disrespectful I have ever felt from an employee here and will never go back."

"Attention !!! Warning to everyone that goes to this establishment not everyone is certified to do maintenance on your vehicle. Be aware of the employees that are working also to the managers working at this facility who are not taking accountability for the action of their workers in base of my experience 0/0 these workers do not have any credential or any schooling for automobile services that is required by law in the state of Hartford Connecticut. I personally took my vehicle for service due to my brake light not working on the right side or the left I was told by one of their employee that they provide this kind of service for a fee of 20 dollars each if I provided the light i said it was fine. I went to my local Autozone and bought the lights that I need I enter the facility to the second bay and two of their employee started to take out one of tail light mind you I was looking at the back and I knew something was wrong he was holding something in his hand but never once I thought that he had broken my tail light he proceed to change my wiper and the manager said out loud don't touch the tail light at all why because they knew what they had done to my vehicle they sent me off and said that they couldn't fix it. As I was driving off I stop to check my vehicle and hold behold I was right they broke my tail light I confronted the employee in a nicest way possible I ask him why didn't you tell me you broke it? he reply :I thought you saw it I put on the table for you to see it ,than I respond back and said that is the way you tell a customer you damage someone property as you can imagine that blew my mind away, he was very vulgar he didn't care that I was women and handicap as well he went on and on until 4 of his co worker pulled him outside the facility to control him he was attacking me verbally he was saying profound names to me as I was walking back into my car and never once he stop until the manager arrived at facility When the manager got back he sided with the employee. He never apologized for the action of his employee when he was talking to me in my vehicle. another thing is his lying to cooperate office when they have surveillance cameras which non was provide to the officers, which also is punishable by state of Connecticut another thing he couldn't keep his story right what a manager if ask me and the facility he is running it says whole lot Indeed I did recorded you not once but 3 times and today you lied on the phone with Heather from corporate office you should be terminate immediately from your job and the employer you stood by as well you sir are representing valvoline and what it stands for which provided good customer / satisfaction which neither one you did or took accountability for it. The repairs for my vehicle right and left tail light scratch paint screw that was never place Total 1.717.60 by the way I got estimate that same day I Left your facility that is why you sir did not approve to fix my vehicle Recommendation to the district or top leader of this establishment should be whole full investigation conducted DMV / BBB and other departments agencies from the board of transportation and the consumer right and protection"

"Friday afternoon, I finished my work schedule early (giving me time for an oil change) and this Valvoline Instant Oil Change was the closest place. I was greeted promptly and professionally by Everett (I hope I got his name right). He did a great job of taking care of me and my vehicle. I also received a Free Car Wash, which I was in need of anyway, which was nice. It is Valvoline, so you know it is great oil. They have room inside for (I believe 6 vehicles) at once. They are busy, but well-staffed and they all seem to work hard to keep everyone moving in and out quickly..."

"Felt like a race car driver when I pulled into this scene! There were multiple pros immediately taking care of my car needs. It was fast, efficient and easy. They run tests to determine your car’s deficits and give you options to add fluids, etc. I had a 10% coupon which I forgot to apply to the purchase of my already well-priced full synthetic oil change, so be sure to either go online for one or call them directly and they will text or email the barcode. Such a “well-oiled” machine over there. It also includes a car wash! Loved it!"