Ray Seraphin Ford Inc

"My wife and I are beginning a journey to recover rental car expenses from Ray Seraphin Ford in Rockville Vernon, CT. We believe that sharing our experiences may help folks in a similar situation. Our under-warranty Ford Ecosport developed an “unsafe-to-drive” malfunction that necessitated repair – which ultimately took 21 days (after an initial estimate of 5 days, followed by multiple inaccurate completion dates). During this time, our request of a loaner/rental car was denied. Instead, Ray Seraphin Ford directed us to Ford Motor Company. FMC said that the dealership should provide a loaner or rental reimbursement – leaving us, the customer, in the lurch. Ultimately, we suffered a $1300 rental car expense for a Ford Ecosport vehicle with an "unsafe to drive" manufacturing defect necessitating under-warranty repair – a repair requiring 21 days, with spotty and inaccurate communication from Ray Seraphin Ford during that time; and without the courtesy of a loaner vehicle. Not the hallmarks of a go-to car dealership in our opinion. Next step is filing complaint with Better Business Bureau. More to come regarding our journey..."

"Our company needed another ford transit 250 we had recently purchased one from a different ford dealer in Ct. The experience at Ray Seraphin vs the other dealer was night and day better. Great price, great experience I look forward to working with Ray Seraphin again.."

"Why have I been going to Ray Seraphin Ford for over 25 years? I trust them. The service department is excellent with Craig as the manager. I trust they will do their best work, correcting any problems the car might have.(not making up problems other dealers have done....as my friends have told me.) Over all it's like being home. Everyone and I mean everyone from the guys who work on the cars, the repair office group, the people who handle the selling of the cars, to the ladies in the office....are the nicest people!! And I can pour a fresh cup of coffee, sit on the couch and read, watch TV or snooze. Lol I feel safe with this group!"

"I’ve never been so disappointed in this dealership before. I had work done a few years ago for a recall on my car without any issues. This time was a completely different story. I made an appointment for 3 recalls almost 3 weeks ago, no worries I get it, they’re probably busy and short on techs. The problem being I was supposed to have door latches changed on my car, said they would have to order them only AFTER I dropped my car off. Wouldn’t you have ordered them when I made the appointment? Oh well, minor issue. The biggest issue I have is being blonde and a female apparently. I get a call after dropping off my car that they can’t take the tire off and it would be $175 for new lug nuts. Not explaining anything just that they can’t get the 19mm socket on the lug nut because they’re “swollen”. Telling me that it’s from all the salt on the road. Asked if a 20mm could be placed on it so it could be removed and they didn’t like me questioning them. Wouldn’t let me get two words in before the receptionist said that she’d transfer me to the service manager. Asked him if I could just purchase the part and be reimbursed for it at this point because clearly they just don’t want to do it. Said “nope, can’t do that”. Told him then to stop working on my vehicle and I’d be back to pick it up. Would rather take it somewhere else where I could feel better about it being done right. Fun fact, the 19mm socket fit as you can see in the photo. If they didn’t want to do it just say so. Just beware if you’re younger, blonde, and female. P.S. take a 30 minute drive to Family Ford of Enfield. Took two days to get me an appointment, had no issues taking off the lug nuts, and BONUS they had the door latches in stock. I should’ve started out there, but now I know my new Ford Dealer."

"If you are looking for a new Ford, look no further than Ray Seraphin Ford. I have always been treated like family and they have always gone above and beyond to take care of my vehicle needs. Great Staff and a Great Dealership! I have purchased 7 vehicles from them, Alan, Bob (he's the man)ordered exactly what I wanted, Jason, Ed, and Craig. Outstanding team. The Service Dept is top notch as well."