Liberty Honda

"One of the best experiences. Robbie was so great, never pressured us into anything or never pushed to sell the car. He let us make our own decisions and never made anything uncomfortable. Did everything he could to get what we said we want and found the car that had everything and more we wanted within our budget. Very professional and straight up honest. Robbie made everything comfortable through the day. HIGHLY recommend Liberty Honda and to work with Robbie!! Thank you all so much!"

"UPDATE 5 January 2024. Below is my original review, and here is an update. Spoke to the manager finally and she claimed that the receptionist wrote down my number incorrectly, and that was the reason for the lack of callback. I’ll give them the benefit of the doubt on that one issue, but they still left me at home waiting for them to pickup my car with zero explanation aside from “miscommunication” on their end. They did eventually get me a loaner and fix the issue. I had switched over to snow tires at this point and the dealership claimed the problem was that Town Fair had not properly balanced my tires. I asked how they could explain that when it was doing the same thing with their tires on the car. The manager said, “we don’t know that”. Unfortunately for the manager, we do know that because the first two times I brought it in it had their tires on it, and the service manager said it was shaking like crazy. You know, I just wish a business would be honest and admit when they screw up and apologize; I’d have so much respect for that. Instead it’s either my fault, or someone else but them. I do not recommend this place for anyone purchasing a new or used Honda, and most certainly would not recommend the service department either. Purchased a new 2024 Accord Touring and have had a terrible experience thus far. With 65 miles on the car it was shaking and shimmying on the highway at speed, so I made an appointment to get it repaired and the service manager said that it was my fault because I had dinged a curb. When I explained that the problem was happening before that, they basically said that I was being dishonest. So, two visits to the service department and about 9 hours of waiting there was no fix. I contacted my sales person for help over a week ago and got no response. I called and spoke to the location manager who said they would take care of it. She asked me where I lived and said they would send a person with a loaner car to my location to pick up my car to repair it so that I wouldn’t be inconvenienced. On the day of the pickup, which I took some vacation time for, no one showed up. When I called the dealership I spoke to the receptionist who said they would have someone reach out to me, but no one ever did. I called back 2 hours later and said I was unhappy with being blown off, and she said she would have someone call me right away, but again no one called. Today is the day after that appointment and I woke up to an email from Honda saying that I missed my appointment; the one where the dealership made a promise to me to pick up my car for said appointment. This is one of the most unprofessional and frustrating experiences I’ve had with a new car and dealership. I have no idea why they would not at least give a courtesy call as to what happened, but to be completely ghosted is just unfathomable. As a side, I’m a veteran that is plugged into several large networks of fellow vets in the state. I will be posting this interaction in those groups to warn other vets from using this dealership. This is absolutely ridiculous."

"Great service and pricing! We were shopping for a car before the end of the year during a time where many CT dealerships are adding to their MSRP. This was the only dealership in CT I spoke with that was not doing that. They were professional, easy to work with and got us into a new vehicle quickly and easily. We would definitely return."

"Horrible service , from drop off to pick up . They don’t communicate with you while they have your vehicle no matter how many times you call and leave messages . I recently brought my 2017 Honda accord with 93k miles in for a torque converter issue , which was covered thru Honda ( thankfully ) & a-poun pick up they have the wrong key in my file , and have the nerve to argue it’s my key. After finding my RIGHT KEY the car had a slight shake on start up didn’t think of much since was cold start . The following day I still felt it again , so I pop hood to see if there was a bad mount or maybe more movement than usual ( which there is a slight more movement) but as I’m looking I see the driver side frame ( near battery ) pried up and what appears to me they tried to flatten back down . Now nothing they done while working on my could have done it yet there’s black marks on the inside rail like if paint was scratched off while tryna pop the harness off the factory clip goes in to the body . 10/10 do not recommend this dealer ."

"Very grateful with the service and the help that William provided during the process of getting my new car. From the beginning they gave me all the information to make the right decision. Thanks Liberty Honda and specially to William! Very happy with my purchase!"