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George Harte Nissan
426 Derby Avenue, West Haven, Connecticut, United States
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About the George Harte Nissan
George Harte Nissan is a trusted car dealership and repair center located at 426 Derby Avenue in West Haven, Connecticut. As a premier Nissan dealership, we offer a wide selection of new and pre-owned vehicles, as well as expert car repair and maintenance services. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect vehicle to suit your needs. Whether you're in the market for a new car or need repairs on your current vehicle, George Harte Nissan is the place to go. Visit us today and experience the difference for yourself.
Photos of George Harte Nissan
426 Derby Ave, West Haven, CT 06516, United States
Opening hours of George Harte Nissan
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
11:00 - 16:00
Reviews of George Harte Nissan
"There was a little incident with my vehicle while in the shop. Accidents happen sometimes. However, they were completely & immediately up front, honest and transparent with what had happened and made the necessary repairs without hesitation. You cant even tell where the little accident happened. This further increased my confidence in them for how they handled this. I have great respect and appreciation for their handling of the situation! And, they did a great job with the mechanical repair of my vehicle as well!"
"Very comfortable working with Carlos , second lease he has helped us with, he is professional and caring. Ken was very personable and thorough in explaining the check out procedure. We are very pleased in our experiences with George harte."
"Servicing was fantastic! I had an appointment at 9:30am. They kept to that appointment time and took my vehicle right in. During scheduling, I was informed it would take about an hour. Recall fixes were completed at 10:21am. This is a rare experience in any service industry. Waiting area was extremely comfortable. Everyone was warm and friendly. Super pleased as it was my first experience at George Harte."
"If you want your car serviced by a team who can actually diagnose the problem, give you an explanation of why their recommendations will fix the problem and then take care of it until the end to ensure your satisfaction as a valued customer, then don’t bring your car to this service center. Choose another one. You can easily gauge the complete lack of customer driven motivation from the moment you walk in but it becomes all the more clear if and when you have a problem with the car that’s outside of the standard stuff they get. My story can be chalked up as a one off but the complete lack of sensibility from the manager and the front desk service attendant George shows a deeper systemic issue that deserves even less than this one star I’m forced to give to leave this review. Here’s the short of it. I have two key fobs. One was dead and not fixed after a battery change. The other had power before, but wasn’t being recognized by my car. The car had power because it lit up and started with the fob but wouldn’t completely turn on. I explained this and gave them both keys. They said $240 diagnostic fee that goes towards the repair. But if it’s just a simple key fob issue they said they won’t charge diagnostic. Whatever. They called later and said they need to fix/reprogram the one broken key fob ($480) and said that’ll fix it. We spent a good 10-15 minutes on the phone repeatedly telling them that we don’t need the extra key. We just need the car to turn on with whatever key. We kept asking on the phone why they think this will fix it given that the other key had juice but still wasn’t being recognized by the car. “This is the only thing we can see that’s wrong” they said. Fine. I pick up the car pay for the new key and it works. I go to work that night, get out at 2am and whatdya know, same issue. I bring it to them the next day (had to call out of work) and oh now it’s a $900 problem with some other electronic thing. The warranty covers it so fine. But I ask for my money back for the key I didn’t need. I explain this to the manager and he becomes hostile, asks the front desk guy to read the report to me. He blames me for their misdiagnosis and then after a debate only offers a refund sans diagnostic fee. Then more debating until they agree to a full refund in exchange for the new key. Done. Next day I go to pick up my car and the darn thing has the same problem! I had to go back in and ask them to jump start the car because that usually did the trick. They did tell me the battery needed to be changed the day before but the battery was fine practically new but just not holding a charge. We didn’t agree to change the battery. And they gave no other explanation or diagnosis for the battery issue. Anyway, $900 later and the key ID still isn’t being recognized. You’d think the correct customer service thing to do was solve the problem or at least offer an apology at any point this whole time not a single apology not even at the end when I asked for a jump. Not by the manager. Not by anyone. They are not only incapable of accurate diagnosis if it’s anything more complicated than an oil change but they also have no remorse. Find another spot."
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