CubeSmart Self Storage 45 School House Road, Old Saybrook, CT 06475

"Dark and old. Doors are hard to open. Bushes and trees overgrown and brush on car. Carts old, heavy and most of the time missing. Fees are not pro rated so if you move out early you lose money. Uhaul storage gave me refund but cubesmart kept over 2 weeks of my rental fees. Also, staff leaves office so you cant count on anyone being there to do their job. Even when I called and they told me when to arrive, they weren't there and office was locked. Bad service and bad policies and old buildings."

"I am not one to give poor reviews, but felt I needed to share this for the next person looking for storage space. The facility itself is not the cleanest, in regards to temperature, the space feels humid and stuffy though there is some fan or air conditioning, just not enough for the size of the facility. But the worse part is the measurements of the unit were about a foot and a half off, when I called customer service they said that measurements are an approximation. Now I could understand that some units can be a couple of inches off (not sure why a space would be advertised with the wrong measurements), but a foot and a half is a rip off. Please, anytime you’re looking to rent storage space, bring a tape measure and hopefully you have the ability to see the space in person, online pictures can be deceiving."

"Easy to sign up over the phone and then drove in to find the locker simply enough."

"Scam artist!! They bait you in with a low intro price then rapidly increase your rate and when you try to reach customer service via phone or email they are non-existent!! The fees for an online payment are substantial. I had a 10x15 climate controlled unit for 2 years. When I recently moved out of the unit they send me a "requested" move out notice that I never request and even though I was paid in full for 2 more weeks I no longer had access to my unit. They obviously saw on the security cameras that I was moving out and took it upon themselves to cancel my access to my paid for unit most likely to gain a double rental fee for the time I had remaining on my unit. Stay away from this facility!!!"

"It was my first time ever booking a storage unit. It was easy over the phone and Mikayla at the gate, was so pleasant and helpful and made me feel at ease. I would highly recommend. They have Climate controlled storage containers at a fair price , safely tucked away in Old Saybrook, ct."