Integrated Rehabilitation Services 9 Fieldstone Commons, Tolland, CT 06084

"Big THANK YOU to Nick and staff at Tolland. Started PT for hip problem in Nov. twice weekly sessions till now have made a big improvement. Courteous, friendly and professional group there. Most of my treatments were by Nick with Eddie assisting. I am very satisfied with the treatment and the improvement since they began working with me. Discharged today with lots of materials that will help me follow the regimen that began two months ago."

"I've used them a few times over the years and had great results. Even eliminated a surgery on my shoulder. This is not a personal doctor visit, it's more like a gym and they work as a team to push you to stretch and strengthen muscles to eliminate pain. You have to do the home exercises to recover quickly. Ruben was my therapist, and I would recommend him to anyone."

"I had never done physical therapy, but because I'd really wrecked my back, therapy was prescribed for me. On the advice of several other people in town, I went to Integrated Rehab. My initial confidence in them was low. I got marginally better, but things progressed very, very slowly. At times, I wondered if they knew what they were doing. My therapist seemed inexperienced. My back questioned her ability to heal it. She was telling me to do things that didn't make much sense. I mean, why isn't she treating the pain in my leg? Why is she treating my back? But I'm also one who is used to a quick fix. I've never had a long-term anything, even the big surgeries I've had in my life had very fast recoveries. So my expectations were unrealistic. I'm also an engineer, so you're going to have to explain "all the things" to me in order for me to believe that you're doing the right thing. The good news is that she got used to explaining things to me more than she might explain to others, and that she had the good sense to consult another therapist to reassure both of us that she was, indeed, doing the right things. (I *really* messed up my back, so the glacially-slow progress tripped her up, too.) The bad news is that therapy is what you make of it. If you are given a set of exercises which cause you pain and pain is what's supposed to happen, then you're only going to get better if you endure the pain. Whine and complain all you want—they've heard it all—but do the exercises and you'll at least have a chance at recovery. Concerned about personal attention? I've never been to another physical therapist, though from what I've seen, this is how they all work: you get a private first consult, and then you're thrown into the mix with the rest of the patients. After all, much of the time spent in PT is doing 10 sets of 10 reps or something like that, and that doesn't require babysitting once you're off and running. Can I unequivocally state that you'll get the attention level you want? No. In fact, I can almost guarantee that you *won't* get the attention level that you want. But will you get the attention level that you need? In all likelihood, yes. Can you have fun while you're in pain? Strangely, yes. They do a great job of keeping the atmosphere light, and that's why I push this review to the 5-star level instead of the 4-star level. Nice people, friendly atmosphere... but it is what you put into it. Now, if you'll excuse me, I have some exercises to go do... because I messed up my back again... because I didn't follow through with my exercises... may my therapist forgive me."

"I went here 4 weeks after rotator cuff surgery on my right shoulder. I went in with the RX and protocol from my Dr. for physical therapy. My first initial consult was fine, every appointment there after started to become a little more frustrating. I wasn't paid much attention to by my therapist, I was pretty much given exercises and left to my own devices. I was not properly informed how to do them. Only by me asking questions did I learn what I should and should not be doing. I wasn't given any print outs for the exercises that I needed to do at home at the end of my appt. I had to go back in on two different occasions to remind the therapist that I needed some exercise guidelines. They have young people working there that are assistants to the therapists that are not fully trained. Since the therapists have 2-3 patients within a 1 hour period these "assistants", many times are the ones that tend to you. The last and final time I went for therapy my therapist was bombarded with two other patients. He had one of the assistants show me an exercise for me to do. As I was doing them I was in excruciating pain. I yelled across the room to my therapist, who had is back to me and told him I couldn't do them. He then sent the assistant over again to show me a more simple way of doing them. Again, I was in excruciating pain. No one was watching me or checking up on me. I was there trying to do those exercises for 15 minutes or so. I was there for about 45 minutes and hadn't been with my therapist once. I had it. I walked across the room and tears and picked up my jacket and proceeded to leave. Only then did the therapist stop me and say he would stretch me out. I told him in no uncertain terms how upset I was and felt that they over scheduled their patients. I was still in so much pain at this point and let him do his stretches. From that time on the pain in my shoulder was so bad I called my surgeon and they had me come in. I told him about the exercises I was given and he was appalled that i would be given those so soon into my recovery. They were the very last exercises on the protocol. Doesn't a licensed Physical Therapist know this!!!? I had to take 2 weeks off from therapy and was told by my Dr. to change Physical Therapists. Those 2 weeks were filled with pain. I was petrified I tore my shoulder again. My nieces wedding which I was so looking forward to, I had a miserable time at because of my pain. Needless to say the new Physical Therapist I saw last night told me last night that I was back to square one and I had to start all over again. I wasn't given many of the exercises I should have been while at Integrated. To begin all over again when I am 10 weeks out of surgery was so discouraging. Those final exercises I was given at the wrong time made my shoulder extremely swollen and stressed out. To make matters much worse, I called Integrated today and spoke with Kim the receptionist, who is just wonderful. I asked for my records and told her my story. She urged me to speak with the Manager, Americo. I really didn't want to but she convinced me to because she felt so bad. Americo called me tonight. He was condescending and pretty much called me a liar. He then accused me of me wanting him to call me so I could get my co-pay back. I didn't even ask for him to call me. He was arguing with me saying I did!! I can't tell you how livid he made me. I was okay before I spoke to him. I wanted nothing, just my records and I was going to chalk it up to a bad experience and just move on. I am a nice person, I don't like to make waves. But being treated like I was just a scheming liar, after I was actually hurt by them?? That was too much to bear. Thus my review here. I NEVER review. PLEASE PLEASE don't go here. They care so much more for quantity rather than quality. Just bring in the patients. Just bring them in. Delete review"