Danbury Volkswagen

"Super speedy response after an online inquiry and very nice, informative sales rep call which was very much appreciated. That said, I wouldn't be allowed to test drive the car before purchasing it, and although the price both online and via email sent directly to me after inquiry stated the price was $47,784, the rep informed me that the dealer fee was an additional $5,000. I appreciate that I was told over the phone rather than after going to look at it, but jeez. Is it so hard to just be upfront about this stuff, either online or in the email that was sent to me? I know Golf Rs are hard to find, but come on... let's just save each other some time. Seems shady that they won't just own up to the fact that they're taking advantage of a popular model. I'd have a lot more respect for a "Price does not include an additional fee of $5,000" statement, particularly in the email. Less of an issue but should be noted - now the car also falls into 7.75% luxury tax territory in CT, over the $50k mark, adding an additional $700 in sales tax as well. I suppose they do this stuff because Golf R enthusiasts will pay it. I have the cash and was psyched to find one, but hopefully others will join me in saying no to practices like this."

"Heather, the service consultant was very kind and helpful. I waited for my car and it was ready sooner than promised. The waiting area was clean and I thought it was very nice that there was fresh fruit, snacks, coffee, hot chocolate and water available as well as a little computer area to work, if I needed to."

"Upon arrival was greeted promptly, every person friendly, explained the process, made me feel welcome, listened to my concerns made sure she understood them before typing them in for the service team. Showed me where I could wait and relax or how to get some work done with provided desk area and free wifi. I chose to leave, I appreciated the heads up text when my car was headed to the complimentary car wash so I could better time piking my car up, which Was done when expected. Best car service appointment ever! Kudos!"

"The buying process was outstanding. Very low pressure, John answered all of our questions and the team delivered the vehicle the same day There was a small misunderstanding about a "term" insurance package when we bought when we were told that it covered the large maintenances after the 10,20 and 30K services. It does in fact not, but does cover a few specific items such as a battery, 1 brake job and a set of wipers. All of which would not be needed on a 39 month lease. We opted to keep the package since we bought the 72 month knowing that we will buy out the vehicle"

"The Danbury VW customer service was second to none. My career background is hospitality and I am from the benchmark of all - The Ritz- Carlton. Recently, I got my car serviced there. I was late by 10 minutes picking up my car, I called in, to let the lady at the service desk know that I was running 10 minutes late( sorry I forgot her name) she stayed back in her car until I got there to hand me the keys to my car. I was completely blown away by her customer service. I thank Danbury VW service for their exceptional customer service."