Bristol Music Center

"I recently visited Bristol Music Centre to have my son’s trumpet repaired and was deeply disappointed by the experience. The price we agreed upon was under the assumption that multiple issues with the trumpet would be addressed. However, upon collection, we discovered that only one item had been fixed. This discrepancy came to light only after we inspected the trumpet ourselves, as there was no upfront communication from the Centre about the limited scope of repairs. When we raised concerns about the service not matching our initial agreement and asked for a price adjustment, our request was flatly denied. To make matters even worse, the single repair that was made failed shortly thereafter. This not only reflects poorly on the quality of their work but also highlights a serious lack of commitment to customer satisfaction. Based on this experience, I cannot recommend Bristol Music Centre for musical instrument repairs, as they did not meet the expected standard of service and customer care."

"I purchased four music lessons when I bought my guitar last April. The owner, Scott, did not make me aware on paper or in any written form of any policy about expiration of lessons. I had two remaining appointments and I would have renewed for more. I never booked the last two appointments. Please see the text conversation with the music instructor. If I didn’t show up for a lesson, I understand losing an appointment but this is not the case for the two remaining lessons. As a fitness trainer, I have clients who have not exercised with me due to COVID. I don’t tell them when they are ready to come back (a year later), sorry your training sessions at $70 an hour expired because of a policy I said verbally to you when you joined. This is not what I consider good customer service and not of honest business practices. Any other music shop would do better than Bristol Music Center. Do not waste your money!"

"I have taken my les Paul Standard, my old school Jackson soloist with the Floyd Rose, and my Taylor cut away, Scott is a total professional. He did set up an all my guitars and did a fabulous job at a great price and service."

"After years of guitar I decided to try violin. We ended up at BMC one day looking for a bow. We met Chris, started talking and I have now been taking lessons from him for 3 months. He is an excellent teacher! The whole staff at this shop are so friendly and knowledgable, family atmosphere. So glad I ended up here that day!"

"Had a really positive experience at this shop. Went in to have my daughter sized for a violin after taking a violin my dad inherited from his father apprised at another local luthier. The owner was very welcoming and knowledgeable while the luthier took his time looking over my father's violin. Will be returning to purchase a student violin and to have my father's violin repaired so we can see how it sounds."