Mitchell Auto Group

"Got hired for the Parts Department at Mitchell Dodge and was trying to learn 3 computer systems simultaneously. StarParts, Reynolds and Reynolds and then DealerConnect. They are basically “too busy” to adequately train and acclimate a new employee. Let me go after 12 days. Claims I wasn’t a “good fit” yet you interviewed me 3 times ? I’d love to talk this over with Steven Mitchell as to why he allows this to even occur? Based upon what little I was allowed to see, and even less that I was allowed to learn…I can not with good conscience recommend this dealership. Very disorganized and seems like they are having issues obtaining parts for repairs because parts are in short supply making people even edgier Why hire someone if you are not willing to fully invest in training someone that you called in for 3 interviews, drug tested, and them basically allow me to try to teach myself the 3 computer programs and how they work Employees actively smoking / vaping in work areas, Parts Department, Auto repair shop Seems like the place is totally on edge, people will snap at you for no reason. Highly unprofessional . Not recommended"

"Do not do business with this dealership! I made a deal over the phone/email , trade was set, price and payment was set. I dealt with one person via email, sent all pictures and details of the problems with my trade. We agreed on a number. I took a day off, drove THREE AND A HALF HOURS and my salesperson wasn't there. So details were not passed on to the new sales rep. They offered me 3 grand less than agreed upon trade. I turned around and drove home , now I know why they had such bad reviews to begin with. Don't buy here."

"Although I had some difficulties dealing w/ the on-line sales rep, my in-person experience w/ Joe was outstanding. Because the car I desired was not available locally, my friend & I drove 2 1/2 hr. to purchase a replacement for my Volvo that had been totalled (fortunately, no one was hurt). We spent more than 3 hr. w/ Joe on a recent Sat. afternoon. He is not only personable, enthusiastic & knowledgeable but he has a great sense of humor. If you'd like to purchase a Volvo, I strongly recommend that you ask for Joe."

"I can say this dealer is not the place where you want to buy anything from. I bought a 2015 ram 3500 and after they got the money from the bank they called me to let me i can't pick the vehicle because of a open recall and the parts will be in a few days. Few days later they told me there isn't any parts to fix the recall yet. I spoke to there GM and they said there working on getting a fix. Mean while i found out the vehicle was recalled 01/25/19 and I bought the truck on 03/11/19 never told me about this recall in till they got my money. After few weeks going back and forth they said there can reverse the loan. After a week of waiting on a fix ram still no fix and it take up to July to have the parts. I called the salesman Jeff told him that they had 48 hours to send a check to my bank which it was on Tuesday. On Wednesday evening the finance manage said he needs to talk to my bank call him in the morning. I called four times the next day and finely he called and spoke to the bank to pay back the loan. Today which Tuesday they loan was paid off but the short change the loan buy $146.00 which it's not about the money but they said it wasn't going to cost my a dime. But just like from the start they blamed everyone else for the screw up. I have worked at many dealership in my life i had never heard or seen thing before. This has caused issues and me money due to we needed that truck to move our horses and costed us over $2500.00. All and all there the worst dealer I have ever dealt with."

"We dealt with Jeff Bakersville sales rep. Very professional and provided great customer service. He did not try talk us into any other vehicle other than the one we We purchased on a Tuesday and by Wed afternoon we were able to pick the truck up and they got the registry for us and had MA plates on it ready to drive on Wed. We first were helped by Stuart who helped locate the truck. We also were happy with the finance manager Dominic, very professional great sense of humor. Nice place to buy your truck."