Firestone Complete Auto Care

"Hello, my name is Johnneil Barnett. I own a 2017 Mercedes E300 4Matic. I Came in around 12 noon to install a serpentine belt Which I had on me. I met James Capriotti. (Manager), I was told firestone do not accept outside parts. I told mechanic OK I will go ahead with firestone parts. Mechanic later returned and I was told I had a bad pulley and that’s what caused the serpentine belt to pop. I’m said okay, I was charged to also to replace bad pulley for the serpentine belt. I left the car at around 2:00 pm. I was contacted at 4:40 PM where I was informed that the installed serpentine belt came back off in a test drive. My car was also misdiagnosed for a bad alternator. Mechanic informed me that the only possible issue could be the alternator. I did inform mechanic that I replace the alternator two months ago so it could not be bad. On my return to pick the car up to take it to another mechanic shop. But before I could get my keys, I had to pay firestone $453.32. Even though there was no improvement made to the car it was in the exact condition it came in. I went to another mechanic shop where I was charge for 1 hour labor and a serpentine belt and the serpentine belt was replaced. The car is not running. No new alternator was needed. and the pulley was never the issue."

"Excellent service, my dealer warranty is over and the cost they quoted was very resonable. the staff is friendy, courtious, and knowledgeable. They promptly called to inform me about any additional work needed and the cost."

"Unauthorized $50 inspection charge. I brought my truck in and asked the advisor Derek if they do a leak test because I had a small leak and couldn't pin point where. They do. They contact me and tell me they couldn't do it because it was too dirty underneath. Charged me for an inspection of battery and whatever else. I told him I authorized a leak test, not an inspection. He tells me how they have to go through the vehicle to find out these things etc. Kept insisting that it was ok. That's some bull. A leak test involves a dye. A battery and tire check is done by me. I called repeatedly and filed a claim but someone put in a resolution and never contacted me. I had to pay so it doesn't mess up my credit."

"Very nice and welcoming staff, but they don’t torque to spec. They over tightened my lug nut and the entire stud snapped off while I was driving. Brought the car back and they replaced the stud for free, did take a day though so I had no car for a full day."