Women's Health Center

"How do you get anyone on the phone anymore? SHEER madness. I need an appointment, and I have jumped through all the hoops. I cringe to think what would happen if someone was in labor—maybe they get a secret phone number?? No one has called me back. Oh wait, yes they did— the computer did, only to put me on hold again, take my number, and tell me they’d call me again, but it never happened. WHAT has happened to this place? Do I need to leave this practice? From reading the other reviews, it sounds like I might have to. I have been here forever. Too bad."

"Have been a patient for 26 years and CANNOT GET THROUGH. Everything is automated. I have followed the prompts and left the messages as directed and nobody returns calls. I don’t know how I’m supposed to get an appointment this way. It must be a very quiet day in the office without any phones ringing. Maybe somebody in the practice will see this review and respond to me so I know what the magic number is so I don’t have to leave the practice."

"This pains me to write as I've been a patient for over 20 years of the founding physician, Dr.Orielly. The decline in service and care started a few years ago, with the lowest of low happening most recently. The mistakes, wait time, extremely rude patient service, and poor follow up is unacceptable. Considering the options available to other patients in this area, I'd highly recommend any patient take their business to an office who cares about the quality of care and not the quantity of customers. Pros- it's a clean office and has a large parking lot. They have an in-house blood draw open part time for convenience. Cons- This office is so busy, mistakes are frequent. Most recently, a trip to a pharmacy for a script that was never called in. The call into the office was unsuccessful as they do not accept calls, rather screen and require a ln automated call back. This process can take up to 30 minutes in my experience. This call system is true for any scenario. A simple appointment can take up to 30 minutes. The office has very unrealistic expectations and ask that patients arrive 20 minutes early to guarantee to be on time. Regardless what time you arrive, you will wait to see your provider past the scheduled time. I've never seen the provider on time, even when I've been the first patient of the day. The turn over is frequent. It's impossible to connect to a provider *especially if you're pregnant, since they cannot retain staff. To be fair, I've since transfered so I cannot say if this is still an issue. I'd suggest you be mindful that it is possible before choosing this practice. They do not stock certain standard birth control, which requires you to make a follow up appointment after picking up the prescription (birth control shot) The front end staff is very rude. Most recently I overheard a office worker "why am I the one who has to answer these stupid calls". Another separate time I waited for the office woman to finish ranting about her distaste for the BLM movement. Whether the window is closed or open, you will hear the distaste these women have for their customers. Which is ironic since there is almost always an audience of customers in the waiting room listening on. I've waited to share this review as I wanted to show grace to the office during their transition out of covid. I understand it was a very stressful time for providers and had hoped the lack of quality care and customer service was a result of burn out. However 3.5 hears later the care has continued to decline."

"I am so sad Womens Health merged with another practice. The secretary at the Shelton office was always so nice, answered the phone promptly and always got me right in for appointments. Now you call a phone line where no one answers or calls you back until the next day. It feels impersonal. I may have to look for a new practice. I cannot believe how hard it is to get a hold of someone."

"My worst experience here. I had to switch Dr. Office for my pregnancy. I had took my NIPT back in July. They said it will take two weeks, I am still calling asking for my results. In addition, the billing department supervisor is extremely rude. Elizabeth was no help in."