Pep Boys

"I now understand why it may take longer having service completed at Pep Boys. They are forced to take an unlimited number of appointments that are made on line. Very frustrating for both, the customer and the Pep Boys. The service I received this time was for a tire repair. It went well and the tire has been great. I do wish Pep Boys corporate people would not stack up the appointments for the local shops. I understand it is all about making money, but long term, it may lose customers."

"I showed up with a significant tire issue on a Sunday with a garage full of cars. Roger was friendly and personable and understanding. I waited and they got to me in fair time and took good care of my car and gave me a good deal. I’m happy."

"These guys have been our go to but this time it took almost 5 hours to do a max two hour job and that brought the car to 800$ for brakes and one new tire. Was sitting in the shop for a bit before they even worked on it. Do it yourself before you bring it to them. Should’ve had my boyfriend do it. Now I know though!"

"I normally give 5 stars no matter what I get done at car places because I'm too lazy to do my own work in the winter. But this time I was struggling with a 2 or 3 star review here because even though the quality of work was solid, it took far too long to get done. Had a service for a 4 tire install that took 6.5 hours with a scheduled appointment for first thing in the morning at 0800 when the store opened. Only one other customer in front if me. Saw that "estimated completion time with for 1230". Went to check at this time where my vehicle was untouched and in the same spot I parked. Normally, I wouldn't care because delays happen; but I had an oil change across town at 1400. When I went to investigate if there was an issue; the Service advisor said that there was no issue and he didn't know "how the service was put in the system" even though I told him I had an 0800 appointment and it had been (at that time) 4.5 hours. The other front desk advisor informed me that if I'm following online, the "blue update bubbles" would be filled in as my serviced progressed. This never happened during the my vehicle service. Car was done two hours later resulting in my having to cancel the oil change and make arrangements for a different day. Frankly, I believe they simply forgot about my car since I left after handing over my keys. Was I inconvenienced? Yes. Would I have my car serviced here again? Also yes, but will plan on it taking all day."

"Overall positive experience. Called them last Friday about tires. They ordered the tires I wanted and said they should have them by Sunday/Monday. I was told I would be called. I called them Tuesday to find out the tires were there, I just hadn't been called. They offered to install WED but due to my schedule I had them installed THU Again, overall positive, no upselling tactics. Not sure who the other reviews dealt with, but I would definitely recommend to others for tires."