Gem Pawnbrokers

"Rafael & Judy are the best. Was looking for a specific gold bracelet. Searched more than 10 stores, no luck. GEM didn't have it but stated they could get it. In less than a week they had what I wanted at a great price. Excellent service and value. GEM have my business always!!!!"

"If you want good service go see Judy Rivas at the Castle Hill location. She’s the best at customer service. She will do her best to get you the most on your loan. You won’t regret it. I love Judy. I have been doing business with Gem for over 20 years."

"I had a polite and professional experience on the Westchester avenue office. Francisco was very clear with instructions on the entire process, what to expect and how to redeem your pawned items. Must call 48hours in advance in order to pick-up your items. (Gold, jewelry and whatnot) Highly recommended. Great and informative staff!"

"Hi , My name is Rhonda . I would like to give a very special Thank you to a Ms Judy Reece and to Mr Ray B at the Castile Hill store in the Bronx by westchester. These two employees have always given me the best courteous, Happy customer service. They always every time make me feel truly well satisfied. They are definitely employees your company should keep be given a special raise for their outstanding customer service. !!!!!♥️♥️♥️♥️"

"I am always greeted with kindness the atmosphere is very friendly and professional. I dealt with Thomas and the time and dedication he took to make sure I knew exactly what was going on and all of my options. Very appreciative"