Brothers Custom Car-N-Truck 202 Union Street, Westfield, MA 01085

"Various members of my family have been taking our cars to Allen for many years. Brothers does honest and excellent work. I've moved out of and back into the area numerous times over the years but if I'm able to I have my cars maintained by Brothers."

"I bought a car with a rebuilt title from Brothers in early 2022. Since then, I've put 40k miles on it with minimal issues. I've had to do some shocks, a sway bar link, spark plugs, but nothing out of the ordinary. They're definitely running an honest business. They provided me with photos of the car before it was repaired and documentation of the repair. The body was very well repaired but my only critique is that some of the interior trim was damaged. They set me up with a great set of tires and plenty of meat on the brake pads. However, it didn't look like the rotors were ever replaced. I had to do pads and rotors about 35k miles after I bought the car. The price was decent enough and I desperately needed a car at the time. I'll add that they also went to the CT DMV for me and registered the car with no hassle. So long as you know what you're getting into, I would not hesitate to purchase a rebuilt car from Brothers. I expect to keep the car for another 100k miles."

"My vehicle broke down on vacation . Fortunately, we were able to get it towed home and got a rental. When we got back, I called Brothers. They did not have an opening for about 7 days. This was nice though, as I reached out to another garage and they did not give me a scheduled appointment, instead telling me to drop off the car with the keys inside, leaving a note with what was wrong. I did not like this. I kept my appointment with Brothers, and sure enough, they called me the same day I dropped it off to give me a diagnosis and price. Originally, it was 561 dollars to replace a rear brake line. Once they got it on the lift and started with the line, they noticed the drivers side strut was completely broken. This was discouraging as it had to be fixed. The car was simply not drivable as the strut literally came apart on the lift. They price now went to $1340. As they got the struts taken off, they noticed the drivers side, where you attach the strut, was completely rotted out. The total was now $1583. This was becoming a nightmare. Everyone's worst dream about going to the garage. I began to feel scammed. However, I went to the garage to discuss this with them. They brought me into the garage and showed me the car on the lift. Everything they had told me was true. They probably saved the life of not just myself but my wife and kids as well. The car was still completed the next day by lunch. They called and texted a virtual invoice. The pricing was mostly labor. About $560 I'm parts and over a thousand in labor. I did not like that they did not have an hourly rate. It's just a cost for the job. I feel that their pricing is a little high. This is the only reason they got 4 out of 5 stars. Also, the garage hours are currently only 8 to 4:30 Monday - Friday, which is a little inconvenient if you work a full-time day job like myself. Overall, I would definitely go back again. Frank, the owner is the nicest guy I've ever dealt with in a garage. He also gave me peace of mind, letting me look over the car, and showing pictures of deep down inside where the problems were."

"Bought 2 cars there never had a problem with the cars. My father in law bought one there, still working. If you want a car that works and a dealer that supports you in case anything happens, this is the place to go!"

"My family has gotten our cars inspected at Brothers for years and they've always been quick and really nice to work with. When our Nana's car needed an oil change, Alan was gracious enough to find an opening so my sister and I could bring her car in.... And on top of that, we were even able to get a light fixed and her car inspected all in one trip. These guys are professional and just as kind. Shop was very neat and we'd definitely recommend their services. Thanks again guys!"