Pep Boys,

1177 Boston Rd, Springfield, MA 01119, United States

"Made an oil change appointment for 8:30am. I was told I had to wait for the mechanics to come in which would only take a few minutes. I wait for two hours and no update or change. Instead workers have a snowball fight inside the shop. Extremely disappointed with professionalism and work ethics here. Do not recommend if you expect an oil change to be done in a timely manner. And when asked for time update, worker just points and says they’re working on it. Rude and not helpful."

"I recommend this place to fix your car especially if you have to deal with extended warranty with your car. Joe and Danielle are very professional and patient in dealing with the claims and concerns. They tried their best to help my claims to go through. But please also be aware because the claiming process is often not easy so customers need to be patient too. I am glad that 80% of my claims went through and in general they are fast and quick in fixing cars. Thanks also to Christopher for his patience in repairing the control arms and mounts for my car. And thanks Jon for explaining the situation of my exhaust, I highly appreciate that. Thank you for being honest and professional."

"Darlene the manager was simply awesome. She kept to her word for price and all the guys did a great job. Love this place the boys and girl will always help you out ..."

"Updated review........ Let me add I still didnt learn from past experiences I again go for a repair, the front desk guy I tell you has so much patience and is the nicest guy I meet in that store he takes my keys tells me he will call me with a price. I go home about 30 minutes to get a call he breaks down of the $2,800.00 bill front, struts all 4 tires, wheel bearing alignment, some other things, and so on. I said ok. A few hours later the guys calls your vehicle is ready come get it I rush right over I pay it, running heavy and I take my keys the guys says thank you for choosing pepboys and I say have a great night and im off. Get home ran inside because of the rain. The next morning I decided to check on my vehicle to my surprise wow I still have my old tires on my vehicle they never put the new tires on my vehicle I call them explain to them and they sound on the phone like I'm lying I get on my vehicle while on hold and right when I'm pulling up to their parking lot they get back on the line can you come back and I reply I'm pulling up as we speak and here I am waiting in the waiting room $2,800 later 2 days in here when I could be having brunch with my family. Well, I learned this time I will be going to midas from now on. I'm done with this company they are down the road from my home but not worth the lies and the headaches. People learn from my experiences. Let me start of by saying I have been going here for a couple of years and service has been good, front desk Customer service is amazing but Customers be aware of what goes on in the back with your vehicles! I have notice everytime I go in for an oil change I put in for tire rotation and I notice it never gets done so today I said I will mark my rims with letters RP for rear passenger RD rear driver and to my surprise again it wasn't done I spoke to the front desk clerk and showed him my markings and he had them do it but my paperwork said it was done. He said he would have a chat with the technician about it. I told him if the tech would lie about doing the work what else would he lie about work he has not performed. So please be aware of work they do to your vehicle. Just a warming people."

"I brought my truck for tires and rim installation. The technicians here at this location were absolutely awesome! I could not be happier, friendly, efficient, honest and realistic. Went above and beyond to make sure it was done correctly."