Advance Auto Parts

"Super helpful, was able to find what I needed exactly!"

"I bought Break rotors on Sunday 9/3, and there was a labor day discount, when I asked in store about the discount, they said you have to order online and wait couple days for the order to come, while that was incorrect statement as I learned today that can order online and pick up the item within 30 minutes from the store. The store representative did not say that to me and instead I was charged the full price. This was so unethical and bad customer experience. Even Advanced Auto Part customer support was not able to help me with applying the discount, and they referred me back to talk to the store."

"Customer service was top notch. Katie was super helpful. She found the parts we needed and helped us make an informed decision. Johnson tested my battery ,which was sluggish and starting to be an issue. He helped us choose a new battery for my car and very quickly installed it ."

"I typically am a very patient person. I also see a few other reviews with how they were treated. Advance auto as a company is pretty decent. This store is not. Every time I go to advance auto on memorial drive it is never good. Went in for a check engine light. Guy ran a diagnostic. Informed me it was the gas cap… reset my light. After having me check my cap. We narrowed it down to that being the problem because my light went off. The gentleman then informed me to get the part. That if the light came on again. To put the new gas cap back on and come back in and they will reset it. My light came back on a few weeks later. Replaced my 13 year old gas cap and drove back to get some help. I was then informed that it is “company policy “ to not reset my light.. the guy that helped me before was very friendly, very nice, knew what he was doing. Today, different person who talked to me like I was 5. “The car has to run a cycle it should take 60-80 miles if we reset the light the car won’t turn on” never… in my life… has a car just stopped working because of a light clear. It also will take more than 60-80 miles to go through a car cycle. I feel lied to, scammed into buying parts and then having the rug pulled from me. Sure , I’ll drive the cycle. No problem. Don’t tell me one thing and do another. Bunch of con artist. Do not go here. Unless you get service THAT DAY do not believe their come back we will help you. They just want your money. They don’t care. You won’t see me again here. I was raised by my father who taught me everything about cars. What you told me today was utter nonsense and you should be ashamed. At least be accurate with the cycle info.. I know my car I know what I have fixed on it."

"Very helpful staff. Knew exactly what I was looking for and got me in and out of the store, but before doing so he convinced me to sign up for the rewards plan."