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Pep Boys
1000 New Britain Avenue, West Hartford, Connecticut, United States
About the Pep Boys
Pep Boys is a well-known car repair and store institution located at 1000 New Britain Avenue in West Hartford, Connecticut, United States. With a reputation for providing top-notch automotive services, Pep Boys offers a wide range of repair and maintenance services for all types of vehicles. In addition to their repair services, Pep Boys also carries a variety of automotive parts, accessories, and products for sale in their store. Whether you need a simple tune-up or a major repair, Pep Boys is the go-to destination for all your car care needs.
Photos of Pep Boys
1000 New Britain Ave, West Hartford, CT 06110, United States
Opening hours of Pep Boys
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"I had my brake pads and rotors replaced at Pepboys 6 months ago (they charged $1500), but the brakes weren't done properly, so I had to return 4 times. After I visited Pepboys last time, the "Brake Fluid" light came on after a few weeks. As a result, I took it back, and they determined that there was a brake fluid leak and damage to the pipe. They said speed bum could have caused it instead of admitting they worked on brakes four times in a few months. I was charged $1500 for brake pads and rotors, which is too high, then they charged me 700+ for the mistake they made. I would not recommend going there because the work may not be done correctly and the prices might be too high."
"Pep Boys truly deserves accolades for the pivotal role they played in rescuing my business from a challenging situation. Facing a critical issue with my business vehicle, I turned to Pep Boys for assistance, and the experience exceeded all expectations. Their team showcased an exceptional level of professionalism, promptly diagnosing the problem and providing a comprehensive solution. The mechanics at Pep Boys demonstrated not only technical expertise but also a genuine commitment to customer satisfaction. They took the time to explain the intricacies of the repairs, ensuring I had a clear understanding of the situation. What stood out was their dedication to ensuring the smooth operation of my business. Pep Boys worked efficiently to get my vehicle back on the road promptly, minimizing downtime and potential revenue loss. The quality of their work was impeccable, and it was evident that they went the extra mile to guarantee a lasting and reliable solution. Moreover, the staff at Pep Boys exhibited a customer-centric approach, addressing my concerns with patience and offering valuable insights to prevent similar issues in the future. The overall experience not only saved my business from a potential setback but also left a lasting positive impression. In essence, Pep Boys not only provided technical expertise but also delivered a level of service that goes beyond the standard. Their commitment, proficiency, and customer-oriented approach have undoubtedly made them a go-to partner for any automotive needs. I am sincerely grateful for their outstanding work and the impact it has had on the success and reliability of my business operations."
"I called in this afternoon to inquire about putting in tires and I was told to bring it in as soon as I could. The service was great, the staff- very friendly and some were even pretty funny. I appreciate a professional, laid back environment. Car drives super smooth and the tires look great, I’m so thankful! Shoutout to the West Hartford Pep Boys staff!"
"Awful service at this Hartford location. They damaged my engine to the point where I have to replace the engine. They are dishonest and take no accountability for damages to your car. A week goes by in a hotel, I got no calls & no messages. When I called them for an update, Bryan kept avoiding answering any of my questions. Turned out they hadn't done anything. They sounded like they didn't really know what they were doing so I told them to just replace the oil pump. 31 days go by, they finally changed the oil pump. I pick it up and start driving back to Florida. After a few hours I start getting a misfire. I popped the hood. Ignition coil 1 was missing the mounting bolt. Another bolt wouldn't go in, they had stripped the threads and kept quiet about it. I managed to secure it somehow. They had also left a rag in the engine bay. About a week later I heard a loud bang and the engine started shaking like crazy. I don't even want to know what they screwed up in there. Avoid this place and take your car to a quality shop."
"I am profoundly disappointed with the service and response I have received from PEP Boys following a recent visit to their West Hartford location. My experience has left me frustrated, dissatisfied, and convinced that PEP Boys prioritizes shifting blame and protecting their interests over customer satisfaction. The ordeal began after I had four tires replaced at a PEP Boys location. Following the service, I noticed significant damage to the wheel rims of my car. When I reached out to the PEP Boys staff to address this issue, I was met with denial and deflection. Instead of acknowledging the apparent damage that occurred during the tire replacement, I was astounded to find that they attempted to place the blame squarely on my wife, suggesting that she had caused the damage by hitting a curb. This explanation was not only implausible but also contradicted the fact that the damage was clearly inflicted during the tire replacement process. My frustration led me to escalate the matter by lodging a complaint with PEP Boys' corporate office. However, the response, or rather the lack thereof, was nothing short of outrageous. For two weeks, I received no response or acknowledgement of my complaint. When I finally decided to follow up, I was informed that my case had been closed with the verdict that the "rims have road rash, not machine damage." This response is not only unsatisfactory but deeply unsympathetic to the ordeal I have endured. It is abundantly clear that PEP Boys is unwilling to take responsibility for the damage that occurred during their service. Their insistence on shifting blame and their lack of accountability is both disheartening and unprofessional. As a customer, I expected a certain level of service, integrity, and responsibility from PEP Boys. Regrettably, this experience has demonstrated a complete disregard for these fundamental principles. I am left with the belief that PEP Boys' primary concern is protecting their interests rather than providing honest, transparent, and reliable service to their customers. I urge potential customers to exercise caution and consider their options carefully when dealing with PEP Boys. My experience has left me disillusioned and deeply dissatisfied, and I can only hope that this review will serve as a warning to others seeking automotive services from this establishment."
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