Firestone Complete Auto Care

"Opened new account.Was assisted by Noah who was friendly, polite, and patient. Gave other customers the same good attitude.Even Adam, the manager, was very pleasant in speaking with him. Great positive feeling to do business with them."

"I waited for 3 hours for them to do diagnostics for a check engine light only to be told that I have to bring it to the dealer. Then they charged me $140 for that piece of advice. Wasted a whole afternoon there."

"I can see why this location is a 3.7 rating. I went in yesterday for a wheel balance and was given a flat rate price of $114.89. I told them no problem. They went ahead and took one tire off my truck and came back to me saying “since you have 28 screws it will be an additional half hour labor charge because it’s more work” so I started explaining to Adam their manager that it’s a flat rate price why would I get up charged for that? Adam says “our tech can do another job that is worth more to us than your job” from that moment on I knew I wasn’t going to win with them. He then says “price is like an oil change because it may take more quarts so more money”….like come on Adam get it together…oil change states price may change because of more quarts being added…A wheel balance is a wheel balance and Firestone charges FLAT RATE PRICE for that job!! He goes on to tell me “I’m not going back and forth with you, I’ll just take your truck down now and get it out” I then call Firestone customer service and explain to them what’s going on while I was still at the store she calls and talks to Adam again and now he’s trying to cover up his mess by telling customer service he offered me a $20 up charge instead of the $70 half hour labor charge. AGAIN FIRESTONE HAS A FOAT RATE PRICE FOR WHEEL BALANCE!!! I now talk to Adam and ask him how do you just look at customers and lie straight to their face? Not once have you mentioned a $20 charge instead of $70…he literally was robbing me. At this point we are at the garage section and one of his technicians says “ay you guys are making too much noise over here” like my friend do you not work in a garage where your working with machines all day and noises? Smh… in the end I tell Adam I will be speaking with his district manager and he said “I’m not worried about it I’m not scared, they can’t do anything about it anyways” so all in all customer service was absolutely trash, they tried robbing me blind, and I’m still wondering where I have 28 screws in my one rim and tire…. I will post an update on this experience when I speak with the district manager. Adam needs to be retrained. He’s not cut for customer service or managing that place."

"The service was quick for wheel alignment. We had an appointment for the following day but we really needed it done earlier. They took the car and was out about 45 minutes later. It was a Sunday."

"Made an appointment for 4 new tires. I was here on time. Waited 20 min for them to pull my car in. Waiting room has an overrun garbage can next to the seat."