Advance Auto Parts,

49 Pershing Dr, Derby, CT 06418, United States

"Sean was very helpful with an issue with a part. Thank you so much Sean"

"On September 3, 2023 I ordered part, Brake Caliper 19-B3196 After replacing the old one with the new one. I took the car for a test drive and the left front tire seized and started to smoke and smell real bad. I bought a new brake line, thinking the line got damaged when I changed the caliper. Once again took it for a test drive and the same tire seized. Car towed on Wednesday September 6, 2023 to mechanic. I received a call from the mechanic and he said After hours of trying to figure out the issue he took apart the right side to compare parts. The problem was the new rebuild caliber had the wrong sliding pins, they are a 1/4 inch to big and that caused the issue. I then called (on 9/9/2023 at 12:55) Advance Auto customer service, to talk about the caliber I brought from them having the wrong sliding pins in them and it costing me an extra $300 not including the new brake line for $35 and tow of twenty miles. The first person I talked to said she can offer me a 20 dollar gift card, I told her that was unacceptable and asked to speak to her supervisor. When the supervisor got on the line I explained what my issue was. He asked me what would I like to do about the problem I asked him to refund me the money for the caliber since their mistake (selling me a caliber with the wrong sliding pins) cost me over $300, he chuckled and said that is not happening. He said I was offered $20 or I can take the calibers back off the car, after my mechanic replaced the right sliding pins and they can either exchange it or refund me the money. I told him that is unacceptable he said to leave the caliber on and he will give me $40. I then said no and their company now should pay the mechanic fee, he declined. I asked him for his name and only told me his name is Joshua. I asked for his last name and he refused to tell me. I said I need it so I can write it in my complain he once again said its Joshua and that's all I need."

"The most professional auto parts store I've been in in a very long time. Been there three or four times. The most courteous most knowledgeable people I have ever dealt with in our own parts store. Bend over backwards service."

"My 6 year old car was cranking very slowly, so I headed to Advance Auto for a replacement battery. My intention was to install the new battery at home, but when I tried to start my car in the Advance Auto parking lot, it was completely dead. Sean came out and installed the new battery for me in a matter of minutes. Excellent customer service. I have always used the Derby store for my automotive needs since recently moving to this area, and now you have a customer for life."

"Fast friendly service. They usually have everything I need for my cars and for some reason the things I buy most often are always on sale or buy one get one free. Prices in general are pretty good. If you need a part for your car of you want to perk it up with some aftermarket parts this is a good place to look first. It's basically the only car parts store I go to but I'm no car guy. I mostly, for major stuff, go to my mechanic."