Advance Auto Parts,

270 Federal Rd, Brookfield, CT 06804, United States

"F rated customer service. I bought H13 headlight bulbs that they recommend for my jeep. Turns out they are very yellow compared to my stock ones. They will not return them because the package was open. The manager told me it is the company policy and I would have to deal will corporate if I wanted a refund. Ridiculous!! I will never buy anything from them again. I knew I should have went to Autozone. 65.00 dollars wasted. I will never shop here again. I hope to have a better experience with the corporate office."

"Friendly and knowledgeable staff. had a good experience and recommend it to anyone in the area."

"Quick and easy quality at a reasonable price. Save yourself a few bucks by ordering online and picking it up at the store!"

"Pros: Wide selection of automotive parts and accessories Competitive prices Convenient shopping options (in-store, online, mobile app) Good customer service Cons: Some stores may be out of stock of certain items Prices may be higher than other retailers Some customers have reported long wait times for customer service Overall, Advance Auto Parts is a good option for customers who need to purchase automotive parts and accessories. The company offers a wide selection of products, competitive prices, and convenient shopping options. However, some customers have reported issues with out-of-stock items and long wait times for customer service."

"Just had a fantastic experience with John, Bruce and Robert, and here’s why: I had purchased a rain, X back windshield wiper from Amazon, but it didn’t fit. Not only did they find me the correct wiper, which I know isn’t that big of a deal, but it was stressing me out, but they put it on without me even asking, and then explained why I should go with the other brand of windshield wipers. This may be a chain, but the customer service here makes this place well worth coming back for."