Fidelity Investments

"I'd give zero stars if possible. You're better off putting your money in a shoebox. We sold a house 12 days ago and through Fidelity's own incompetence the funds are still not distributed properly. People who are relying on these funds have had their lives disrupted. Fidelity assured us that the transfer would be completed by noon today. It's now 2:20 and nothing. Use anyone but Fidelity."

"I didn’t use them for service but simply for some advice to point me in the right direction. I walked right in, no appointment. The gentleman was so attentive and professional!"

"Impossible to reach anyone, time for someone to answer a local number to provide service."

"Disgraceful service at this location. I went there to get a Trustee added to my accounts. I was treated disgracefully. I was FaceTiming with someone on an iPad. They wouldn't let me in and I got no help. What a disgraceful and disrespectful way to treat your customers."

"Horrible customer service at this location, upon entering the office I was told to use the kiosk. It’s the same thing I am able to do on my computer or phone without having to drive over an hour. I was referred to the branch from a rep after having a prior conversation on the phone. Complete waste of time. No questions answered and still at the same place I started! Useless. Avoid these people at all costs!"