OneMain Financial

"Okay, the loan process was simple. Everything was great, until today. I call in and they confuse me with someone else. I’m explaining to the representative I’m a different customer after explaining the confusion, instead of addressing my concern, they say “you’re not Mr. (Blank), okay bye”. What kind of service is that? Then I call back, no answer, call again and get an answer. I’m explaining I paid too much and on the wrong date, I utilized the app to make payment for a date 2 weeks from now, the payment took immediately, then I’m told nothing can be done until a statement is shown, which wouldn’t generate til February. Initially I thought of using this place again if the time ever arises, but now it’s a definite no for all future business so the them."

"He had done business with One Main Financial many times. I had pulled about 6 to 7 personal loans from 2012 to 2018, my last business with one main Financial WAS HORRIBLE, but I can't return to them because of personal dignity. I never had an overdue payment and paid off all the loans without a problem. Mark Fiori always assisted me. "Nice"... After my last loan request was approved in 2018, we set up an appointment at 4:00 pm, but I arrived 8 minutes late, the manager "was very rude... very arrogant the manager said without looking at me but looking down at his desk and said to Mark '" tell him ( to me) to come tomorrow if he wants" ... "very unprofessional" Humiliating. Ironically, today was looking for a 20000.0 loan. I tried online with AmONE, but AmONE linked me to One Main Financial. I didn't realize that was applying to One Main Financial. My mind wasn't focused on the names. my request for the loan was approved, but 5 years later, I still have the trauma from the bad treatment, and it can be proved that a company can lose good customers for bad services."

"Representative was very warm and helpful. The process could be streamlined a little ( i.e they ask you for certain information then wait for a day or two to ask you for other obvious information instead of asking for everything all at once )"

"I have had the worst experience with this bank. After filling out everything online I got pre approved for a loan then I received a call from one of the agents at this bank, I was told to submit paperwork (which I did less then 10 min later) then I was told to call back to let them know everything was submitted, when I called back there was no answer mind you I was calling back at 2:30 pm they don’t close until 5:30 pm and now I have to wait until Tuesday to hear from one of the agents."

"The process was very quick, simple and easy. Everyone I spoke to was courteous and thorough. It was a great experience overall. If I need to use them again in the future, I definitely would."