CVS,

2000 Commerce St, Yorktown Heights, NY 10598, United States

"The head pharmacist told me today that I was wasting his time when trying to ask about a prescription for my two month old daughter. His exact words were “Next time you should download the CVS app to find this out instead of wasting our time.” Unacceptable."

"Consistently terrible experiences with this pharmacy. Today we waited 7 hours to fill a scrip because “the doctors office didn’t write the scrip properly”. A technicality cited as the reason for this unacceptable experience. The ask is that your doctor write your scrip in such a way that they are able to fill it without it requiring a prior authorization. Unacceptable from my health insurance company as well (UNITED who literally acquired CVS years ago). It’s obvious they are trying to add friction to the entire process in hopes that you will pay out of pocket (which we almost did for $300). There is absolutely no question that CVS / United management has data showing adding friction to these processes increase out of pocket payment. The pharmacists are either incompetent or incapable of helping. An awful experience every time. My recommendation, find a locally owned pharmacy and use them whenever possible. Of course in this instance today, using CVS was unavoidable due to highly time sensitive health need and the specialized nature of the medication needed."

"This pharmacy (and perhaps the parent company being CVS Health) actually violate the law!!! The CDC has mandated that ANY person seeking a COVID 19 vaccine is entitled to one FREE OF CHARGE (with or WITHOUT insurance coverage). The CDC has made a partnership with CVS and other select providers through their Bridge Access Program to distribute the vaccine and the government seemingly compensates CVS for these services. The CVS website itself even acknowledges this arrangement. After booking an appointment online for my wife at this location she was contacted by the pharmacist directly (on the morning of the appointment). She was told that she would have to provide insurance information over the phone before coming in or pay $200 (even though it was noted in the online system at the time of scheduling the appointment that she did not have insurance coverage and the appointment was confirmed accordingly). She inquired with the pharmacist as to the existence of any arrangement with CDC however he insisted upon payment or insurance and ultimately cancelled her appointment. I was at work and called him immediately and mentioned the CDC program by name. He said he was conveniently "not aware of this" Really??? Over 3 years into COVID and the pharmacist in charge never heard of this?? Hard to believe... I inquired about his name and HE THEN REFUSED to provide it (realizing I was an informed consumer and was willing to contact his corporate office to formally make a complaint). I did in fact contact the CVS corporate office immediately and announced my intentions to speak with an attorney and pursue possible legal action. Within the hour the same pharmacist called my wife back and told her to come in for the vaccine (free of charge). CVS seems to be acquiring vaccine in bulk through an arrangement with the CDC wherein they are to provide this vaccine to ANYONE seeking it however they are selectively intimidating customers without insurance and cancelling their appointments. They seem to be doing this so as they can have more vaccines available for those willing to pay $200 (or have their insurance company pay $200 on their behalf). Hey CVS...news flash... this is against the law!!! The company representative I spoke with at CVS Health Corporate Offices indicated she spoke with a pharmacist named "Joseph" at this location when she contacted the store with my complaint. He may be the individual who refused to provide his name to me. Hey CVS corporate... Have you seen ALL of the negative reviews for the pharmacy at this location???? Obviously you have a problem here... I would suggest you fix THIS specific problem immediately as a pattern of this could find your company involved in a class action lawsuit."

"The LONGEST wait of any pharmacy. Every time I have to go here to pick up a prescription there is at least a 30 min wait in line to check out for a prescription that is ready to be picked up. There is no staff. The staff that is there is miserable… probably because there is no staff to help them. Awful management. And to think the elderly and/or sick may need to wait in these lines is uncalled for."