Walgreens

"This store is terrible. I called to refill a prescription they had me on hold for about 45 minutes. The phone finally started ring after about 4 minutes they proceeded to hang up the phone. I never am able to get through to refill a prescription."

"Saw my daughter’s Dr. on Friday afternoon and she was given a prescription sent to the 157 Main St. East Haven Walgreens. Go in Saturday morning to get it to find that the pharmacy is closed BOTH Saturday and Sunday. What’s worse, the prescription can’t even be picked up at another Walgreen’s. I was told by the cashier I have to call the Dr. to have it sent to another Pharmacy. Apparently Walgreens doesn’t think it necessary to have a pharmacist..or even someone there to check out already filled prescriptions, but they expect my Dr.s office to be staffed on the weekends. I tried calling the Walgreens 1800 #s to see if there was anyway this prescription could be diverted to one of their other stores. The 1-800 Walgreens got me to a recorded message where they were offering me a free life alert type gadget as part of a special promotion. The other 1800 number on their website had automated options to find a local store etc. The other questions option doesn’t even offer a message it just hangs up on you. While it is disgusting that a corporation that posted 28 Billion in gross annual profits in 2021 does not have a pharmacist in its stores 7 days a week, it’s inexcusable that they do not use technology to allow customers to pick up their needed prescriptions at another of their locations if its something that can’t wait till after the weekend. Will not spend another cent at this chain that cares more about profits than its customers."

"The store in its entirety is always neat, clean, and orderly.The pharmacy is what I'm writing the review about and I couldn't be happier that I made the switch from Walgreens. I was struggling getting my scripts on time or even getting thru on the phone when calling to inquire at Walgreens. I know a lot of it had to do with taking on providing Covid and flu shots and staff shortage. But when they closed the drive-through? That was the last straw for me. It was bad enough that they closed it daily for lunch breaks and truck deliveries. So I made the switch. The pharmacists and the pharmacy techs at Rite Aid have been nothing but polite and helpful since I made the move a few months back. They go the extra step for the customer and treat you with respect while doing it... and they always answer the phone!"

"**This review is for the pharmacy Department only** The customer service in the pharmacy Department at this particular Walgreens is by far the worst experience ever. I am going to change pharmacies. At least 320 minute wait in the Drive-Thru with nothing but two cars in front of you. Sometimes over a 30-minute wait just to drop off a prescription inside. The staff is anything but friendly. The pharmacist is rude. When you call the pharmacy about a question they put you on hold right away and every 5 minutes they pick up don't even say anything to put you back on hold. If you're lucky after 20 minutes on hold you will speak to somebody. Which isn't much help anyways. After 20 minutes if you don't get to speak to somebody you get hung up on to have to do it all over again. A lot of times they don't have your prescription in stock. Even though you pick that same prescription up every month you think they know after years they should have it on hand. So you didn't need to wait at least a day or two to get your medication. Recently I had a very important antibiotic ear drops prescription and I had to wait 3 days just to get it. I was in a lot of pain and things like that shouldn't happen in a pharmacy. It truly is horrible to deal with. If there was Zero Stars I'd give it."