Napoli Indoor Kia

"Went to see Dave at Napoli. He was a great salesman when I purchased my last car so I sent him a message Sunday and said I was coming in to look at a different used car but left with a brand new Sportage X Pro Sport and I love it already. Dave knows his cars even the used ones."

"Juan was the best sales representative I've ever dealt with! I've been to multiple car dealerships and by far he is the most respectful and professional representative! I met Ashley which is the Manager at Kia Napoli and she is just as professional and helpful. I am so happy with my new vehicle and I will be coming back here at Kia Napoli to get another vehicle once my lease ends. When you’re there it doesn’t feel like any other dealership. They actually take time and to help you find the right vehicle for you! I bought a 2024 Kia Seltos EX and I’m still trying to figure out all the gadgets inside but this vehicle is the one for me! Thank you for everyone at Kia Napoli for being so kind and helpful purchasing my car."

"I just bought car #3 and car #4 from Napoli. Juan and the rest of staff could not have been more accommodating. They made car shopping and the process very easy. I no longer dread car shopping! Juan took all the time I needed, was very patient and is very knowledgeable. I applaud his professionalism, kindness, and patience. Kudos to the team!"

"After leaving a voicemail for the manager and sending the email below I received no response. I’ve resent it and since napoli keeps sending me texts asking me to review them. Here it is. Dear Anyone that might actually care about customer service at Kia of Milford, I'm writing to tell you about my horrible experience with your service center. I dopped my Kia Sorrento off on Monday Sept 18th to *P* on Tuesday I received a video which I actually loved and thought was a great idea so I had high hopes for a good experience. There were no real instructions that came with the video and no mention of cost, so I called Kia to go over the details so we could move forward. Someone (female) answered and told me that since my service rep is P and he's out today so I would have to wait til he comes back in to move forward with fixing my car. IS THIS NOT THE DUMBEST THING YOUVE EVER HEARD? I have to wait until some sales guy or service rep is in.... What if P is sick...do I wait til he's better? What if P actually quit and didn't tell you.. do you just keep my car forever??? DUMB. If she was new, please tell her don't just make up dumb stuff, ask someone the actual answer, your customers are working class people we are not morons! She went on to rudely tell me that the manager R was busy so I ASKED for his voicemail. Jen called me back not long after and went over what was needed. Jen was extremely polite, knowledgeable, helpful regarding the cost...Jen was everything you would expect a customer service rep to be. We agreed to move forward with a few things. One of which (previously discussed also with P) the back child lock. The latch was broken and child lock was on but THERE WAS NOTHING COSMETICALLY WRONG WITH THE DOOR. We agreed if your technicians had a "special" way to get the back door child lock off, great, if not don't worry about it as it's the least of my concerns. Wednesday came and went... Thursday afternoon I call for an update and turns out P is back in. He tells me a few incorrect things about the holdup, which I correct him on because Jen had already told me which parts were there and which had to be ordered (1 sensor), and that my car should be ready by 1pm Friday. Well, no surprise that didn't happen.. I understand that's part of working with service and that's merely an added annoyance at this point. Friday at 4:19 P calls to tell me I can pick up my car. I arrive, a nice woman with an injured leg helps me sign paper work and pay just under $700 for my car and then takes me to it. The pictures below are how I found it. To say I AM ABSOLUTELY INSULTED is the nicest description of how I am feeling!!!!!!!! Clearly not knowing what to say she went to get help. P appeared out of nowhere, I have to offer him grace and hope to god he is young and new to customer service because his words and body language do nothing to put a person at ease. I asked him and I'm asking YOU.. WOULD YOU BE GIVEN YOUR CAR BACK WITH A NEWLY BROKEN HANDLE? WOULD YOU BE HAPPY IF YOUR MOTHER CAME IN AND RECEIVED HER CAR BACK WITH A NEWLY BROKEN HANDLE? WHY ON EARTH WOULD IT BE AT ALL EXCEPTABLE TO GIVE ANY OF YOUR CUSTOMERS THEIR CAR BACK LIKE THIS? I am so insulted and disgusted. I absolutely love my Kia and this is just so disrespectful. To think I would just get in and happily drive away??? THE BEST PART IS THE DOOR IS NOT EVEN FIXED!!!!! THE CHILD LOCK WASNT EVEN RELEASED!!!! Your tech literally did what I could have paid my 10-year-old son to do, pop off and break the $5 plastic cover and throw it into my front seat area! THANKS! Its going to POUR this weekend. There is now a huge gaping hole in my door!!!!"

"I've had my Stinger GT2 serviced by multiple Kia dealerships in the area and each one somehow damaged something. Whether it was the deep gouge on my wheel well or the chip in my paint on my door. I've had very bad experiences with pretty much every dealership. It got to the point where i started requesting the manager do a 360 walk around so i could identify any damage created by the technicians. Napoli was a serious breath of fresh air. They took 360 images of my car themselves to ensure no damage was made by them and also insisted they do a walk around with me to identify any damage ahead of time. All that aside they were very kind and made me feel as if my car was in GREAT hands and I will forever go to Napoli for either service or purchase of a new vehicle. While waiting for my new tires to be put on the sales team gave me a quote on the price of my car and also gave me a tour of some newer models and other used models of AWD stingers. Hands down Napoli was the best dealership ive ever been too. I only hope in the future other Kia dealerships and dealerships in general follow in their footsteps. Especially when it comes to costumer service. Napoli Team - Thank you for your kindness and willingness to help and an even bigger thanks for taking such excellent care of my car. Every one of you are awesome! 10/10 in every aspect."