Charter Oak Federal Credit Union

"Has been a wonderful experience having them for my savings."

"I'm tired of asking for the phone system to be updated...it's been many months and it still gives me a hard time to just check my balance. My online app still doesn't work either. I've emailed and called and still no changes. I may need to find another bank since I'm constantly having issues with this one...."

"Great bank I have nothing bad to say I’m almost 40 had many different banks and this one is the best! Life happens and for whatever reason a bill bounces they won’t let the company charge you more than one return fee, the only reason I didn’t give 5 stars is for two reasons when a customer gets direct deposit every pay period don’t bounce something for 2 dollars when there is money to cover it in savings and the second is I got a personal loan got it down to where I only owed 4 grand pay on time no issues, but when I asked to increase my loan they said oh no I have to pay the first one off to zero balance first, two bad things but it could be worse I could go and on about other banks and fee after fee. This bank helps their customers if u don’t have them u would get them! And with all the fraud people scamming I like the bank will alert and want a ok that it’s you, just don’t lock my card again at the grocery store check out, that was embarrassing;)"

"Andrew Fitch is amazing. He is informative and let me know all my options to match my banking needs. This location is convenient and I am always greeted with a smile. I have referred many friends and family as well as clients."

"Both the customer service rep and teller were pleasant, friendly and helpful when I set up my new account. Branch is clean and attractive, though the parking lot was a little hard to navigate. Bank has good checking account deals, and copious free pens ;-)"