Holyoke Credit Union

"Waited over 1 hour on hold for customer service call center to transfer me to a live employee of Holyoke Credit Union. They were unable to do this. The call center employees are not actual employees of HCU. Once I actually got someone in loan servicing dept they were unable to answer a question about a notification that THEY sent me! Waiting for a call back from them, said maybe Tuesday of next week! Very poor customer service."

"If I could give zero they would get zero. Stay away from the mortgage department!! The main idea behind a credit union is that they are local, community friendly, and can understand you during tough times. My family and I went through some financial crisis over the last year and I’ve tried to stay current through communication and payment with them. They have now sent two letters of demand without speaking to us and just sending the letters prior to a payment. CUT THROAT TACTICS. I’ve left multiple voicemails with Rachel, Paul, and their Dark Sith Supervisor trying to communicate with them with late or no callbacks. When I tried a 3rd time in last week to make a payment they don’t pick up the phone and then finally today the teller/part-time collector says a letter has been sent out without talking to me first. Be aware and do not conduct mortgage business with them. I have multiple mortgages with other corporate banks and I’ve gone through similar situations and never experienced anything close to this lack of care and they are Corporate."

"I worked with Donna Lessard for the second time on a refinance. HCU has been my credit union for years because they’ve always been excellent to work with, and employees like Donna are why I am a big fan! Donna was a huge help to me through the process and was extremely responsive. Donna- thank you to you and the team for all of your help! I would highly recommend HCU for your banking and mortgage needs."

"So happy we chose HCU for our car loan! The interest rate was great (1/2 of what the dealer had wanted to charge) and the service was even better. Robyn L walked us through the process. She was very responsive, professional, kind, and helpful. We closed VERY quick on the loan. I would highly recommend HCU and ask for Robyn L!"

"We have been banking with the credit union for almost ten years. I have been satisfied with their customer service, hours and willingness to work with their members. We hit a rough patch and worked closely with Alan and communicated frequently and were able to work through the issue. I know sometimes it is hard to work on the banking end and listening to people that make promises to pay and then they don't. In my experiences with HCU, if you just communicate and be open and honest they truly try to work with you. Much better than a big national bank I worked for in College!"