KeyBank

"The worst Key bank branch ever. The workers are so nonchalant. They just don’t care about customer service. I am trying to get some documents to my underwriters and every time I go there, they are not helpful. The staff makes you feel stupid if you ask them simple questions. They barely answer you. I requested my transaction history and statement history from them and they told me they are not allowed to stamp it and date it. I went to the closest Key Bank branch less than 10 miles away and they provided me with everything I needed. I am thinking about closing my account because they are not helpful and I can’t keep driving to a different town anytime I need something from my bank"

"I went to this bank today when there was a lull in the heavy rainfall, there was a sign on the door saying that they were closed temporarily and directing customers to two nearest branches, and that their ATM was available 24/7. Great, I just needed to deposit cash, no the ATM is saying temporarily out of order and so was the drive through ATM, we can see two female staff members, one with her bare feet propped up in the desk, who made eye contact with me then turned her back on me and the guy trying to ask about depositing his bank bag!! Like we can see you, look at us and then ignore us, uncouth and unprofessional behavior"

"Great staff! James, one of the bankers, helped me with an issue on my account. Very understanding to my situation and helpful to explain my options. I’ve been with Key Bank for many years and have been very happy with them."

"The slowest drive up on gods green earth. Don’t even bother unless you have 30 -50 minutes to wait in line. Use online banking to deposit a check instead, sure it might take 4-5 businesses days but that’s quicker than the drive up window."

"Came here to leave a positive review since there’s too many people who only come on here to leave negative reviews. I’m actually pretty shocked their rating is so low. This has been my go-to bank for a while now and I always have a great experience with the tellers. Separately, I want to recognize one of their tellers- Olivia Reis. She is absolutely phenomenal in all aspects. Every single time, she has greeted myself and others with a warm welcome. She is so friendly and genuine and really lights up the room. I always get super quick service from her. You guys are truly lucky to have a gem like her!"