MassMutual Federal Credit Union
1295 State Street, Springfield, Massachusetts, United States
About the MassMutual Federal Credit Union
MassMutual Federal Credit Union is a financial institution located at 1295 State Street in Springfield, Massachusetts, United States. As an ATM and finance center, we provide a range of banking services to our members, including savings accounts, loans, and investment options. Our dedicated team is committed to helping you achieve your financial goals and providing you with the tools and resources you need to manage your money effectively. Visit us today to experience the benefits of banking with MassMutual Federal Credit Union.
Photos of MassMutual Federal Credit Union
1295 State St, Springfield, MA 01111, United States
Opening hours of MassMutual Federal Credit Union
Monday:
08:30 - 16:00
Tuesday:
08:30 - 16:00
Wednesday:
08:30 - 16:00
Thursday:
08:30 - 16:00
Friday:
08:30 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of MassMutual Federal Credit Union
"The fact that they charge you overdraft fees for nothing is unacceptable. They do not pay the charges they charge you for someone attempting to charge you which causes a ripple effect. I hate this “bank”."
"I'm very disappointed. For years, the credit union was spectacular, providing great products and service. This past year or so, things have taken such a drastic turn that I've decided to take my business elsewhere. I've experienced my personal data being compromised (human employee error, not systems hack), multiple errors with their online banking including the bill pay system attempting to draw on account number that doesn't exist (I had to catch one that was issued as a check and contact the recipient to pull and destroy the check before it bounced), and slow responses from employees or they only answer a part of what I was asking. ACH request was processed late and for the incorrect amount. When I asked if they had a SWIFT/BIC, I was told US banks don't have them (although not all banks do, many do in fact have them)."
"I don’t know how they were rates 5 stars on Google reviews. This credit Union is very inconvenient with closing at random times. There is no specific department when there are issues and they refused to provide me with payment ledgers for a loan. They do not respond to emails. I would not recommend this place it lacks structure, efficient response time, and member concerns."
"Last month, our family moved from Connecticut to North Carolina. It was a very stressful time. I’d just lost my mom in the fall and was moving my dad into a more manageable home at the same time. Our realtor recommended a lender for his new mortgage and went with their recommendation. I chose MMFCU again. I started both processes at the same time. Marie Chartrand followed up with me immediately, sent me a list of items she would need to complete the process, a timeline and a preapproval. She called me regularly, offered advice, suggestions and encouragement. Every deadline was met and my closing was smooth as silk. It was the very best experience I could have asked for. Working with the other lender was an incredibly stressful nightmare and we closed two weeks behind schedule. MMFCU is a great financial institution. I wouldn't go anywhere else."
"As a former employee, I really appreciate the services the credit union offers. Their fees and services are lower than competitors, even other credit unions."
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