Freedom Credit Union

"Pretty good banking love that we get surcharge fees back mobile app is pretty good Also"

"I was trying to get a pre-approval for a first time home buyers loan on the recommendation of a nurse I work with. I inquired via email and a Lisa Mish responded. She said I qualified and to go send her my w2s and paystubs. I wasn't comfortable sending that info online so had them scanned to her through the spfld office, that was on 8/4/23. After 3.5 weeks and email tag I've yet to get anywhere. Emails go completely ignored. I wouldn't recommend this bank to anyone who's serious about getting help with a home loan. Mr.Welch should really look into running this company better."

"It is always nice to realize that banking locally means the bank cares about the community…. LOL Of course i figured that was the case before i brought my 4 year old in here because she learned about banks at preschool and wanted to exchange some quarters she had earned for some bills. Mind you just quarters and just a small amount, i was promptly turned away by the teller because we don't bank here. (I bank online with the same bank for years) and was just trying to do something fun with my kid. As I was walking out with a tearful child i figured we could try over at the Local TD Bank (where i also don't bank) they asked the same question but the senior teller immediately laughed and made an exception and they happily exchanged my 4 year olds $6 in quarters for HER. So i ask you, which bank cares more about the community? This occurred at the Ludlow Branch but cross posted here as it is the main bank."

"Be careful leaving your money at this bank. Someone hacked my card and took money from my account and i reported and still no answer why i was denied when my money should have been secured in your bank. After that i closed my account for 14 years that I was banking with them just to tell me that is not their fault.Horrible customer service. Make sure you check your account daily because they are not responsible for whatever happens."

"With them for years, they denied my small auto loan of $10k(With 3k down) because of some unpaid student loans from a discredited school that lost a lawsuit with the state, and the DOE is in the process of forgiving and removing from my credit history. They didnt even talk to me about my situation, just denied me. Everything else on my credit is perfect. And credit unions are supposed to work with you the most. Dont want their business anymore even if they had a change of heart."