Chase Bank,

151 Trumbull Street, Hartford, CT 06103

"They messed up my direct deposit two weeks in a row! I get paid fridays but wont have access to my hard earned money until monday ! Do not bank here."

"Unprofessional employees 2 employees talking about their personal life in front of customers sad they don’t want to work and help people. Go to the chase bank in west Hartford Farmington ave. They are very professional and help u faster than this ghetto branch in downtown and there’s no parking u will get a ticket on top of that smh"

"What I can say about this branch is that everyone is friendly and welcoming. I even had one of the new account managers reach out by phone to me to ask if my needs had been met by one of the investment personnel at the branch. My hat is off to the fine folks at this location. However, I will warn any potential Chase guest/customer or current guest/customer that they ought to steer clear of this location's investment client customer representative (Stephen). He is an unfortunate hire. He was supposed to have been helpful, to have sent an email that would aid me in opening an investment account. Not only did he epic fail in that department, he made me feel as if my 401 roll-over wasn't worth his time because I am not a what you might call a wealthy client. Chase would do well to consider that everyone should be treated with dignity and respect. Chase has officially lost my retirement account."

"One teller was on today, so I asked. If someone else could help me. Nope not possible apparently. I wish the branch could open at say 7am and close at 7pm. The 9-5 is annoying, they're a local branch in Hartford not a stock market institution. Being open when everyone is a at work defeats the purpose of catering to your customer's hours of availability. All this is my opinion."

"I went in to get my account unlocked. Mind you Chase incorrectly locked my account in the first place. The banker gave me one look and was like “I can’t help you come back tomorrow.” I couldn’t believe what I was hearing. The bank was empty. Even if she was doing online work, I was standing there in person in need of help. Between this and being hung up on twice by Chase online, I have never had such terrible customer service from Chase in all the years I banked there. Hartford Asylum Branch, teach your bankers better customer service."