UBI Federal Credit Union 120 Woodford Avenue, Plainville, CT 06062

"Charge me to open an account that I was going to deposit hundreds of thousands into? Some staff need to be retrained then. I said "we have to pay you to open an account?" Teller responded yes, so we took our business to Webster."

"Unprofessional and rude! They have a lot of 1 stars for a reason. Save yourself the stress and headache and go elsewhere. I have an auto loan with this bank because it was $20 cheaper than my personal bank...big mistake. I saw the reviews after my loan was opened. By then it was too late. First: I went through the dealership where I did all my paperwork and supplied my license that was due for renewal 2 weeks later. Dealership said I was all set I drove off the lot with my car. 3 weeks go by and I get notification that they denied my loan. The dealership is calling saying the bank won't approved my loan due to my license being expired. I explain to them that my license was already renewed and I hadn't received it in the mail yet. They claimed I had to submit the renewed license and would not accept the confirmation letter from DMV. I've never had any bank do something so ridiculous. My license was valid at the time of my loan application which they initially accepted and approved. Second: They call me to give me my account number instead of giving me a bill. Why????.....ummmm send me a bill like normal banks do. Third: Just spoke this a women there explained to her that I was trying to make a payment for my auto loan online and there was a charge even though I was early on my payment. She claims they charge a fee wether it be online and calling in to a representative as a convenience fee. We go back and forth and she takes the phone away from her ear to tell someone else there that I'm apparently pissing her off before placing me on hold. Apparently she thought I was on hold... Unprofessional, learn to place people on hold before talking nonsense. I speak to the manager Yuri and she sounds like she doesn't even want to do her job."

"Liars. And straight up scumbags. Paid off my loan and they reported to the credit bureau that I was 60 days late, the last month if a 5 year loan. Now my credit dropped 80 points. Now I can't even get a loan from a real company."

"I never had an issue until my very last payment on my car. I called last month to make sure I didn’t have to do anything different. The man I spoke with assured me that they would withdrawal the last payment. And then mail me the title. He even told me a lower amount that what I normally pay monthly Well 2 days ago, UBI withdrawals the full amount of my car payment. It’s only a difference of $25. But now I have 2 overdraft fee cause I budgeted for a different amount. I called and spoke with URI and was told that they would be mailing out the difference on Monday to me. But as for the overdraft fees. They won’t refund them. She stated she did talk to the staff member. He did confirm he told me the wrong information. And then she said sorry. I am so angry right now. I’ve been paying this loan for 5 years and this is how I am treated on my very last payment. They admitted they told me the wrong info. It’s now costing me up to $100 for their mistake and I was told “Sorry”. NOT OK UBI, NOT OK!!!!!"

"DO NOT USE THIS CREDIT UNION!!! I am thoroughly APPALLED with my service by this credit union. I received no notification of any remaining balance on my loan and when I received a past due notice of payment owed I tried reaching an agent on 3 occasions to rectify the matter. I was transferred to another agent and answering machine all 3 times with no callbacks. When I finally reached someone who would talk to me she transferred me to Kathy in collections who proceeded to blame ME for not contacting her specific department and refused to remove the late payment. This is a disgusting manner of customer service and I am appalled at the complete lack of communication. I cannot wait to close my account here."