Sikorsky Credit Union

"Give zero stars if allowed. I was out of town used my debit card to pay for lunch. Got declined,check my app just got paid over 4k sitting in checking plus more in saving. So I ask to have them run the card again. Still no luck. I don't have any other cards with me. Cc was back at hotel. Long story short cops called thought I was trying to skip on bill. Had to have wife send me money cop followed me to check cashing place. After that's done I call my bank they said it's not active bc a new card had been issued. I never ordered one and mine don't expire till April 2024. I asked when did the card get mailed. They had no file on record of one being issued. They said they can mail me a new one I said no I'm back Friday night to town ill go Saturday to get a new one. Now this is the part that got me mad. I go into branch in stratford waiting on line 3 poeple ahead on line 1 was finishing his transaction the other teller and custermer were talking and nothing about banking she got her money just stayed and was chatting. After 6 mins I went and sat in front of the office window. Figured why am I online they don't issue card at the teller anyway. 5 mins more go by the lady comes out of office ask if she can help. I said I need a new bank card. She said ok we can help with that you need to get online and wait. I said why? She got puffy and said well what if others are waiting to see me. I said we'll they can come sit over here with me then. I asked the other custermer now 7 poeple on line are they waiting to get help here the bank lady steps in front of my view to custermers and said you need to wait on line. Frustrated at this point I said I'm going to close my account now. She said good smiled and rolled her eyes and said you can do that after you wait on line. Not sure what perk I was getting being a member at this point. Hope the rest of the members here don't get treated like this I'll be reaching out to corporate this week to speak with them about the handling of this matter."

"Alexandra was wonderful person, service and reception was above the level, and speed in performance. Thank you, lady"

"Always welcoming & Happy! Always clean and I really like the expansion. The service is always great and they work with you to try to build yourself up. The only thing I would say needs working on is trying to get through on the phone."

"Worst than the DMV. Grab a coffee cancel your plans. Bring iPad with movies on it and maybe a beach chair. The line goes out the door, but they are expanding to fit us all in. Always two managers and two tellers. Only 1 of the 4 is working to shorten the customer line."

"Horrible experience at this branch. I was scheduled an appointment for 9:30am by phone. When I got to this branch I was told by Mike that even though they scheduled me for an appointment on the phone I have to wait in line with the walk-ins to be seen witch took 1hour 30mins. There was no point of me being told that I have an appointment to drive all the way from Stamford CT to sit an hour and a half waiting."