First Connecticut Credit

"This is the worst Credit union to have. I will never do business with them again. As soon as my car loan is paid off I will be closing this account. Their customer service reps suck not helpful at all. I have been contacting these people for over a week and they have yet to respond or resolve the issue."

"I've been with FCCC (Wallingford). Been a member almost 30 years. I voted against this merger and i can see why. Who is Pine Lakes Credit Union? That's what the number is listed under when you call FineX. Something fishy is what i say and i think the Attorney Generals office and/or Banking commisioner is about to get my complaint."

"Now they are merged with Finex Credit Union, I have been unsuccessful to speak with someone. I called over 20xs in the past hour and no one answered and I’m not exaggerating. I can’t access my account or speak to anyone this is absurd."

"WHERE IS THE ZERO OR THE NEGATIVE NUMBERS??. I have never felt so disrespected, belittled, stereotyped and placed in such a small box by any institution before today. I have banked with First Connecticut for close to 15 years, maybe more. It used to be a welcoming environment where the tellers rememberd me even if I haven't been in for a while and we would always engage in conversations referring back to our last. I went in yesterday for a bank check. I was there today to cash that same check that was in my name because the establishment that i intended it for only a cepted cash. I was told that they could not cash it because it was made out to me and I would have to deposit it somewhere else. WHERE, THIS IS MY BANK!! Manager comes to explain that they have no way of knowing if I attempted to deposit it somewhere else, they have had issues in the past with people attempting to do bank fraud, welfare fraud, child support fraud and they've lost hundreds of dollars. HUNDREDS?! etc.....My account has never had an issue nor have i ever received any of those. He then asked, snarkingly, why I did not take the cash out instead on the day before. I could only assume that they looked at the color of my skin and figured I was up to no good, with my own money. This is the warm reception that a longstanding account holder receives."

"The loan payment portal is an absolute mess. I went to make my loan payment this month and the website charged me twice. I called to explain this and get a refund and the woman who answered basically said it was my fault and I must have paid it twice and I’d have to call back in 5 business days to get my refund. I got into contact with another employee and he said the same thing and that “it’s only x amount of dollars” and I said he doesn’t get to determine what that amount means to me. It was extremely rude and unprofessional. I’m going to pay my loan off as soon as it gets low enough to pay it outright so I never have to deal with these people again. Terrible business."