CarePartners of Connecticut

"I signed up with Carepartners of Connecticut starting Jan. 1, 2024. I canceled and signed back up with AARP United Healthcare for Feb. 1 start. I joined Snap Fitness with Silver Sneakers. They require me to go 8 times per month or they don't get paid. No way. United Healthcare has their own Fitness plan Renew Active. At Snap only have to go once. Dental upto $3000/per year with high deductibles. OTC benefits. $67 per quarter. I ordered Tums 140 count for $14. Amazon $8.49. Carepartners of Connecticut is not good outside of Connecticut. Hartford Healthcare is a rip off."

"They didn't pay my out of network doctor for 2 years. I had a referral from a carepartners doctor. They didn't pay for my blood work at quest. Almost $2000."

"Worse member experience ever. Don't believe the ads - Customer Service is Boston-based Tufts Health Plan, nothing here in CT. Overview - many rude customer service reps, grievance analysts send out letters with their telephone #s but department policy is NOT to ever return phone calls. I call that deceit. Misinformation from many reps when asked specific questions. The only resolution is to file a grievance per CMS rules and other than generic "thanks for helping us to be better" never see any changes. Delta Dental dropped them & now they use Dominion Dental. Their customer reviews are also 1 star. Constant denials, reduction in what gets paid, etc. Their network is also thin at best. If you are used to Commercial insurance & CDHP, this is NOT the plan for you. They use technology from the 1980s. No mail boxes to send pdf files, etc. to be more efficient. Snail mail or fax machines only. Denial of medical claims get mailed immediately. They do NOT include EOBs so you know what may have been paid. One rep told me that's a constant problem for members. EOBs are paper only and no way to track YTD expenses, etc. That includes the PBM OptumRX so trying to understand your confusing Part D coverage is impossible. Also their drug pricing tool online or via mobile app doesn't work for many drugs. Estimated fix is 1Q 2024! .....so that's what you get with a health plan designed and run by doctors. Disaster. No member-centric customer service. It's clear they have no commercial insurance arm here in CT - they'd be out of business in months with cancellations. And to be clear, I worked in the healthcare industry/Commercial side so this was a real eye opener and not in a good way. Proceed with caution!"

"I started out with a Care Partners Medicare Advantage Plan. They DO NOT update their website so even if their website says the doctor is accepting new patients when you call you’re told otherwise. There are none of my doctors that are participating providers! I was on the phone for OVER 4 hours looking for a Primary Care physician and got nothing but the run around. their dental plan is a joke! Good luck getting care from a participating provider!!! Save yourself a lot of aggravation and if you can afford it go with Medicare A and B and get a supplemental plan for prescriptions. Otherwise none of the Medicare Advantage plans update their participating providers on their website and good luck finding doctors that are participating providers Most frustrating!"

"I have the HMO plan. Saw an in network specialist in a city next to mine. Come to find out this same MD is only considered in network 2 cities away. If your primary is not available and you need to be seen and you are given an appointment with an MD in the same group, you will be charged a co pay, even if that md is in network. Never got the same answer when inquiring about the coverage. This company is a 3 ring circus and the clown are in charge. Every time I’ve seen a doctor there is an issue with coverage. Some in network doctors will no longer take this insurance because they have trouble getting reimbursed."