Dunkin',

320 Main Street, East Haven, CT 06512

"I used to like going to this Dunkin Donuts. But the woman taking the orders at the drive thru speaker is always rude. She got more order wrong and when I pulled up to the window I could hear her telling the woman at the window taking the money that I was wrong. When I corrected her for lying she just said okay, okay and closed the window. I’m not coming here anymore the atmosphere here has changed. This happened on 1/13/24 at 8:09am. East Haven Dunkin on Main Street."

"Went there today and ordered my food. The last item we ordered was an Iced Matcha Latte. When we finished our order the lady repeated the order to us to make sure we got everything correct and we confirmed. When we got to the window to pay and get our food we realized they didn’t charge us for the matcha latte. First off the lady who took our payment and handed our food had a nasty attitude. I understand that work environment and everyone is stressed and tired but we were nice to her and she still gave us a stank attitude. I realized the matcha latte wasn’t on the receipt after we just went over the order with the one who was speaking through the speaker TWICE! We told her we ordered a matcha latte and it’s not on the receipt she proceeds with an attitude still snatch my boyfriend’s receipt and says “you didn’t order one” and he replied saying “we did and we went over the order with whomever took it, and she didn't charge us”. We asked if she can just charge us and give us the drink on the spot and she says we had to make the line again. Uhhhh that line had about 10 cars with us being 11. We told her but we already ordered and it wasn’t out fault that it wasn’t in the receipt even though the latte was displayed on the order screen. She gave us an attitude and we decided to go to another Dunkin. PERIOD!!"

"I used to go to this Dunkin all the time, on my last visit all the prices went up and they did away with the senior discount, all seniors should find another Dunkin to go to that actually cares about seniors. Must be a new owner who has no clue about customer service."

"the customer service here was awful. I went through the drive thru to order an iced coffee and the lady who was taking orders was rude and impatient. She gave me an attitude when I was confused about a question she asked about my coffee order. Plus I can hear her talking to her coworker about me. The coffee wasn’t even made correctly. First time this has happened to me and it was quite disheartening."