Qualcare Inc

"They never sent out my renewal to me or my broker. Insurance expired bc qualcare changed my expiration date. They said the woman quit and renewals didn't go out. didn't know this even happened until I needed it. They said they r reinstating....but little too late, my scripts were denied...had the A plan and script 1...paid in full the entire year in advance. . Finding another Co first thing Monday morning. Stay away, this company is by far the worst. I will be calling the insurance service office to request an audit of why this would happen."

"Half of my claims are denied with this company despite the providers being in network so then I get bills in the mail all the time. The latest one they denied due to "not having medical neccissity." Turns out that lack of medical necessity ultimately helped to diagnose a serious problem and let me get the treatment I needed. Good thing that providers don't listen to these idiots. Plus, there is a serious lack of providers in network."

"I don't know why it would take 4 months to get an insurance card. I called twice and still have not received them. Also, the reps on the second call were nasty in their tone. Probably it would be better to outsource that department to a country where people value their jobs and customer service."

"This is the worst insurance company for providers ever!!!! I am In-Network with 4 panels and surprisingly, have had no problems getting reimbursed in a timely manner. Qualcare takes 30-45 days to review the clam and get a check out. This is outrageous!! Also, wait times to speak with a representative are abysmal. I am going to take myself off this panel. I never want to work with them again!!!!!!!!!!!!!!!!!!!"

"If I could give them negative stars I would. I am provider for this company and I have never experienced such horrible provider relation services. Over the last few weeks I tried to call them several times just to confirm client benefits. I waited over 30 minutes each time and had to hang up (because who has time for this???) Finally today I got through after ONLY 35 minutes, and then the Customer Service person Sorona couldn't even answer my question without putting me on an additional hold for 20 more minutes. Considering that they reimburse less then any other insurance panel why would any provider stay with them???"