Dunkin'

"Unfortunate Experience at Dunkin Donuts - Big Y Plaza, Spencer, MA Review: On January 23, 2024, my visit to Dunkin Donuts at the Big Y Plaza in Spencer, MA took an unexpected turn. While getting coffee, a company hired by Dunkin Donuts was cutting concrete, resulting in concrete dust damaging the side of my recently purchased car. Despite reaching out to the manager asking to speak with the owner, the owner refused to engage directly with me and insisted on communication through the manager. After numerous attempts, the manager finally contacted me, but the resolution offered fell short. A mere twenty-five dollar gift card was proposed for the significant six hundred dollars worth of damage to my car. Disappointed with the handling of the situation and the inadequate compensation. And this is the way someone who spends over $350 a month at there locations is treated. Very disappointed, the new owners should be ashamed of there selfs for treating any customer like this."

"Kiana, a new hire, was so kind and made sure my order was correct and complimented me!"

"I ordered online like I usually do & Kiana, a new hire, handed me my iced coffee right to me and didn’t even forget the cold foam. (Like most do) I hope her work is recognized."

"If I could give it 0 stars I would. Typically this is my favorite branch of Dunkin’s, but today that was proven differently. I was on my way to get my wake up wrap and a hash brown, there were three cars ahead of me. It took them about 10 minutes to even start taking those orders. Then when I came up to order, I was informed that they were backed up and it will just be a second. Another 5 minutes later she takes my order and tells me to move on up to the window. I sat at the window for ANOTHER 7 minutes waiting. I’ve never in my life experienced such poor service. Like I said, typically this has great customer service, and is usually very fast. But today, I didn’t even get an apology for making us wait in the drive through for over 20 minutes for just 3 cars. Absolutely asinine as the money I wasted just idling there cost more than my breakfast I bought."

"Tasteless but cute Halloween donought. We went through the drive thru. Messed up our drink order."