Dunkin'

"Slow and constantly understaffed waited 14 minutes before anyone walked up to take an order. Terribly run dunkin"

"Service extremely slow. Paid $5 for a hot latte and got a half cup. Not happy will be complaining."

"Absolutely the best Dunkin Donuts in the area!! More specifically, Austin, who gets there around 12, has the best attitude and customer service! Exceptionally nice and courteous! Dunkin’ Donuts is very lucky to have a worker who goes above and beyond his duties! I didn’t hesitate giving a nice tip."

"Coffee is always right! So much better than the East Longmeadow location. I drive out of my way to come here instead. Yes it’s connected to the gas station so parking is tricky. But you can park at Big Y grocery store directly behind Dunkin and walk over for a less stressful experience."

"Lady at the counter is extremely rude to customers. In the morning, people can wait in line for quite a while before being able to place their walk-in order. Employees seems too busy feeling in orders placed online. One customer asked politely for an estimate of how long it might take to get served and the lady at the counter went on a tirade on how busy they were and how the customer just needed to be patient. Her tone was extremely rude. All other customers looked at each in surprise. This was extremely awkward. A customer actually walked out. I also decided to go get my donuts at the nearby BigY! I placed my order online the next time. When I went to pick it up, my order was ready but was missing the donuts! When I mentioned it, that same lady without looking at me went to berate her coworker for forgetting to complete the order. She added the donuts (shoved them upside down into a bag) and tossed me the bag over the counter without much of a smile or word. I feel for this lady. I hope she gets help and turn things around. The customers deserve it. Update: picked up my online order today to find 5 out of the 6 donuts were not the ones I ordered. Check your order before you pick it up."