Dunkin' 81 Oakland Street, Manchester, CT 06040

"Newly renovated restaurant. Staff is friendly and quick."

"One of the Worst Dunkin’ ever. Idk what happened I use to go here frequently. The staff are always rushing you when you’re ordering through drive thru and then when I say you got my order wrong at the Window they wanna argue with you. Terrible customer service and the hiring manager should be ashamed for hiring people with no costumer service skills or hospitality at that. Never returning."

"It would be nice if you guys taught your people how to make your drinks and then I go to other Dunkin Donuts and it's right I got a small caramel frozen coffee"

"We went through drive thru, ordered our items. Before we could even finish speaking , the employee on the headset told us to pull up. They were in such a hurry, they messed up the whole order. Amongst going back through and explains the issue, the manager if I'm correct had an attitude and seemed like it was a burden for him to correct the issue. We were told to wait and it would be fixed but yet we still got a cold sandwich and coffee wrong. These folks here seem like they don't care about customer service or customers as long as they ate getting a check."

"I live right down the street from this location and used them for convenience for months, but now I have to go out of my way to get my order right. More than half the times I place an online order, they hand me half the order and tell me to have a good day while I have to remind them of the rest. I recently ordered a coffee and donuts and the woman gave me an attitude when I asked for my preordered donuts, then proceeded to give me the wrong ones. The last time I ordered a cold brew with a turbo shot and a few other drinks, it came with sugar instead, and the other beverages were the wrong size. What is the point of ordering ahead if it is consistently going to be wrong? I’ll drive the extra couple miles for better service and accurate ordering"