Loose Leaf Boba Company

"Their product is really good when done properly. However, management and service is really poor. I‘ve given this place multiple chances and the result is never the same. I tend to like my Boba milk without ice because then I feel like I can actually enjoy the tapioca pearls on the bottom. I also believe, in general, that ice waters down a drink. They have a policy where the ice is „part of the recipe“ and they charge $0.50 for extra milk or water to fill the cup, otherwise you only get 3/4 of a cup, which was fine with me. Filling the cup is completely optional, but even the employees don’t know the policy and automatically charge if you don’t mention it or say it is required and you have to remind them of their own policy. But if you order it with no ice without the extra milk, be prepared to still get an underwhelming result. Only once was the drink properly shaken and ingredients mixed when I figured out how to properly order. The employee that did this was really nice and really seemed to take pride in customer service. The other times, they put the ingredients in the cup and tell me, „make sure you shake and stir it before you drink,“ which I thought was part of the preparation of the product. Every other place I have gone, even when I ask for no ice, not only do they not charge extra, they also shake the drink like any other boba milk. It’s a tremendous shame. I would rather get a good boba experience 100% of the time elsewhere than get a great boba experience 50% of the time at Loose Leaf and a subpar experience the other 50% of the time."

"Drinks are below average. I’m certain of taste of fish in everything that’s not a fish. Very pricey"

"Visiting Connecticut for a few days, and found this boba shop. I immediately wanted to go because the matcha looked really good. I wasn’t wrong, the 20 min to get here was worth it because the drinks are very high quality. The strawberry matcha is really great, fresh strawberry syrup with bits of strawberry seeds, the matcha was nice quality, just a bit too thick of a drink. Maybe from the oat milk. They have lots of nice looking drinks and poké!"

"Tea was delicious and employees were super helpful. I wasn’t sure what I wanted since it was my first time here and second time having boba. Will definitely be back! Both the teas I purchased were delicious!"

"Loose Leaf Boba’s New Haven location is my favorite place to grab boba tea, so I was very excited to try their Wallingford location! It was very clean inside and the staff was very friendly and helpful. I picked out my go-to, the bananas Foster milk tea, with whole milk, half sweetness, and boba. It tasted perfect! Sharing the space with Pokemoto is a great combination too. I will definitely be back!"