Starbucks,

893 North Colony Road, Wallingford, CT 06492

"They seriously need to refocus on customer service. And not immediately assume every drink is automatically a grande. They need to ask not just make a certain size drink because they didn't hear you say venti. I was there today and not only did they not have ice. When I got my drink it was made as a grand. When I went and told the girl she got an attitude and told me she heard me say grande but she'd remake it anyway. I literally watched her grab the grande off the counter dump it into a venti cup and dilute it with more cream."

"Took a quick drive to get my wife a coffee, and my mini me wanted to come along. She obviously can’t have anything with caffeine due to her age, but when my 3 year old said, “Can I have a pink drink, please?” the barista offered to make a tall iced milk with strawberry purée and topped with whipped cream. Might have been a mistake because now she’s hooked. This is the Starbucks business model and I just brought my daughter into the trap haha. She loved her “pink drink” and also her bumblebee cake pop- and when my wife asked why it took so long to get home, my daughter replied, “I had a problem. I didn’t want to leave that place.” So..yup, there goes Daddy’s money."

"I stop here almost everyday before work and was frustrated to see a school bus parked right in front of the store pretty consistently , occupying several parking spaces.This created a major inconvenience for other customers who were looking for a spot to park their cars. I approached one of the staff members and expressed my concern about the issue. However, their response was completely unprofessional and disappointing. They disregarded my request and told me to park in the next lot, which was completely out of the way. This experience left a bad impression on me as a customer. While I understand that the school bus may have had a reason for parking in front of the store, the staff members should have been more aware and helpful in finding a solution to the problem. It was disappointing to see such a lack of customer service and disregard for the needs of the other customers.I hope that Starbucks will take measures to ensure that such incidents do not occur in the future. Customers should not have to face inconvenience due to factors beyond their control. I sincerely hope that the management of this particular location would take note and improve their customer service standards in the future."

"We stopped on our way to New Hampshire. It was easy to find and right of the highway. It’s located in a shopping plaza. They have plenty of tables inside and drive through if you just want to grab a coffee and go. I had a latte and it was prepared correctly. Everyone was friendly and they had clean bathrooms."