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Leahy & Brown Insurance-Realty
535 Allen Street, Springfield, Massachusetts 01118
About the Leahy & Brown Insurance-Realty
Leahy & Brown Insurance-Realty is a reputable insurance agency located at 535 Allen Street in Springfield, Massachusetts. With a strong focus on providing top-notch insurance services to individuals and businesses in the area, Leahy & Brown Insurance-Realty is committed to helping clients find the best coverage options for their specific needs. Whether you are looking for home, auto, life, or business insurance, the experienced team at Leahy & Brown Insurance-Realty is dedicated to providing personalized and reliable service. Contact them today to discuss your insurance needs and see how they can help you protect what matters most.
535 Allen St #300, Springfield, MA 01118, United States
Opening hours of Leahy & Brown Insurance-Realty
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Leahy & Brown Insurance-Realty
"Worst customer service!!! All they want is your money!! All they do is argue with you and want you to do all the work. Get insurance somewhere else. Had issues with our car insurance and house insurance. Also they never answer there phone."
"Quick on the spot service. Eave with 0lates that hour"
"called all morning after 4 hours some nasty lady named Francis picked up and was very rude and seemed to be a dinosaur they need some young blood in their... she yelled and was rude I will tell everybody I know to stay away awful customer service the worste iv had."
"If I could rate 0 stars, I would. Back in March, we got a quote for a vehicle my fiancé was interested in buying. The quote was about $300 less than what our actual premium was once the vehicle was added to the policy. Later in March, I also purchased a new vehicle and both myself and the vehicle were added to the policy. We received 14 (literally, 14) different Declarations Pages reflecting different premium amounts. No one could tell us what our premium monthly payments would be until we received the bill in the mail. We were treated like children when we would call and discuss the premium, we were talked down to and belittled for wanting to know what our bills would be. The day we got the bill, we found new insurance. Even though we cancelled on the last day of the billing cycle, we still ended up with a bill of about $260 because when you cancel, certain endorsements need to be paid in full, such as accident forgiveness. Um...Okay. Of course since we cancelled the auto, we lost our bundling credit on the renters policy. Not a big deal, we paid that and moved on. Come renewal time for the renters policy, I wrote a letter to Leahy and Brown advising that we had no interest in renewing as we had found better insurance that was effective the same day as our renewal, November 15. Both myself and my fiancé signed it. Then today, January 2nd, we get a bill in the mail for policy period November 15 - December 19th. I called Leahy & Brown and spoke with Frances, who told me that they had never received our letter and she personally handles the mail. I advised her that we need to work on revising this as I would not be paying anything additional to them, to which she replied that they “never had any problem with (my fiance’s) or his family’s policy until I came around.” Apparently, if you call out a representative - excuse me, a business owner on their horrible customer service as well as lack of accommodation, it provides grounds to insult and belittle previous customers. I faxed over a copy of the letter than I sent as well as a copy of our current insurance to try to get it resolved. I’m sure there will be a lack of communication and more insults to come. To get to the point, do not ever do business with this insurance agency unless you want to be consistently frustrated and taken advantage of."
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