Dunkin'
21 Union Street Gulf Express, Waterbury, CT 06706
Photos
Location & Phone number
Gulf Express, 21 Union St, Waterbury, CT 06706, United States
About the Business
Dunkin' is a popular bakery, cafe, and restaurant located at 21 Union Street in Waterbury, Connecticut. Known for its delicious coffee, pastries, and breakfast sandwiches, Dunkin' is a go-to spot for a quick and tasty meal or snack. Whether you're looking to grab a coffee on the go or sit down for a leisurely breakfast, Dunkin' has something for everyone. With its convenient location and friendly staff, Dunkin' is a favorite among locals and visitors alike.
Reviews
"I am a regular customers here at DD. I can't tell you how many times they mess my cappuccino up. Sometimes I have to add sugar in it because, my Carmel cappuccino doesn't have Carmel in it. I was there friday 01/19 complaining about my cappuccino I had to drink on 01/18. The shift leader (Satima) I believe that's her name, have no sense of humor, wasn't proactive enough how to resolve this situation without thinking that I just want a free cup of coffee. Unbelievable!! She ask for the recipient, which I understand. But ask me if I still have the cappuccino? I ask her, you expect me to kept the cappuccino for 24 hrs in my position and bring it back in order for you to fix it? She quoted, "Yes" I do not know how dump you have to be to say that to customers but apparently, you don't know how to do your job!! So I order my usual and the cashier was like you order a latte? So here we go again... messing up my order, because I didn't order a latte, I ordered a Carmel cappuccino. I also order plain mini bagels, when I get to work they weren't even plain... they have some kind of sprinkles on them. This location is definitely NOT recommended. You need better qualified candidates to run your DD if you want your business to be continued successful..."
"What can I say ….. the manager sucks ! She has a poor attitude & the way she speaks to her employees is disgusting! I don’t care what culture you are from respect is respect. I come here everyday out of convenience. There are always an abundance of customers waiting in line to be acknowledged while the crew is standing in drive through. The manager is standing in the midst of the chaos with no sense of direction. The customer service wouldn’t be so bad if the management was stronger & lead by example."
"I love the fact that you can order ahead and get it without any wait. Although I don't like the new points rewards system, and the fact that they only have one type of caffeinated tea, it's still way less expensive than Starbucks and you don't have to make it yourself"
"I've noticed that the hot chocolate served here tastes more like hot water with just a hint of chocolate, rather than having a rich chocolate flavor. This has happened multiple times, which is why I am giving them a 2-star rating."
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