Starbucks

"Ever since this store relocated to the larger space with a drive through they have been chronically understaffed. I place an order on my phone when I leave my house 15 minutes away from the store thinking it should be ready by the time they get there and when I get there they don’t START preparing the order until you come in ask them to. It kind of defeats the purpose of ordering ahead if they’re not going to start preparing it until you arrive"

"This Starbucks is the slowest one I’ve ever been to. I consistently have to ask them to make my order because they forgot to make it. It could be dead empty and still take 20 minutes to an order. They need to do something about it. Stop leaving the same response on everyone’s reviews and actually read them. Train your staff properly. There’s no reason why it should take this long when every other Starbucks seems to handle orders just fine. Extremely disappointing and frustrating experience every time I’m there."

"This place is incredibly slow. It doesn't matter what time your order is predicted to be at, you will wait. If you go in store, it may be faster, but I wouldn't count on it. They are clearly understaffed for the morning rush. The drive thru always has long lines. And you will wait at the window, even if it is long after your pickup time (and especially if you didn't order ahead)."

"Extremely disappointed!!! All the reviews of poor service are accurate. I placed my mobile order 25 minutes before and then waited another 5 minutes in the store. I asked one of the baristas for the wait time on my drink and she told me I was still another few drinks behind. I had to leave because I needed to be into work. I called the store and asked them to cancel my order and refund me and they told me their was nothing they could do for me.... As a former Starbucks worker I am mortified that this the way they treat their customers."

"The store had so much potential but the service is almost always awful. Incredibly slow and the employees don’t seem to care. Has a drive through but if your thinking that might be the quicker way to go forget it. I’ve made the mistake of mobile ordering and picking up at the drive through and have been trapped in a line for 20+ minutes. Currently waiting at the counter for a mobile order that was supposed to be ready at 12:20 and it’s 12:30. Apparently the owner doesn't care either because they leave the same auto-response to all negative comments: "Hi there, I apologize for the long wait time you experienced. If you'd like to share additional details or feedback, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!""