NEHDS Logistics and Moving Company

"Really poor service. The team came to replace my fridge that has been broken since I purchased the item from Home Depot. When the team arrived, they stated they couldn't install it because of the valve was under the sink and not behind the fridge. I explained that this was how Home Depot did it and if it's an issue, I would disconnect the water valve and all I needed was for them to bring my fridge up and plug it in. That way, I can at least have a unit to store food in. The driver agreed and said he'd "be right back." He never came back. Instead, I received a text message stating my delivery is being re-scheduled and when I tried to call, he hung up the phone and blocked me. I wasn't even a nasty customer. I called the delivery company and they agreed that the situation was handled inappropriately and re-scheduled my delivery for the next day which was great, except I have to take another day off of work. To add, the company couldn't even get a hold of the driver as he wouldn't pick up their calls either. They wanted the team to come back but they refused. I asked to speak to a manager twice, they took my information down and no one has called me yet. I really got the impression that the delivery team did not want to work and were very deceptive in how they handled the situation. Why would you say you would come back and then leave abruptly and then ignore my call and block me? Really unacceptable. My fridge is now in the middle of my kitchen and I don't have the ability to put it back in its place."

"I HAD to give 1-star to leave a review otherwise they would get 0. This company is HORRENDOUS! They were contracted by American Home Shield to install an oven to my property. We schedule on four different dates, all four were no-shows. Cody is responsible for scheduling and picks up 1 in 4 calls. Dan is the Regional Director of Operations, who assured me there would not be an issue of delivery moving forward, 2 missed scheduled dates later, he also does not answer calls and does not allow for voice mail. This company is negligent. I would NOT trust them with any logistical business, not with installs and certainly NOT with a move."

"Ordered a fridge from Home Depot last month with projected delivery date of today. I got a call from someone at this company yesterday confirming a delivery window of 11am-3pm today, so I've been waiting in my home all day for the call. It's nearly 8:30pm now; still no fridge or any info on its whereabouts. By 3pm, I'd received no call from a driver to say they were on their way, so I started calling Home Depot to try to get an answer, as I couldn't reach anyone at the Windsor # for this company that I called yesterday. After 30 minutes on the phone with various people, from Home Depot, and 2 different people from GE Home Delivery Support, (who told me they contract out deliveries in my area to this company) I still have no answer. I was told the two different people from GE could not reach the driver at all, and all I got in reply was "sorry". The supervisor told me she couldn't reach the driver, but knew that he was currently on his last delivery at the time we spoke. She said she left a message with this company's after hours number which should be monitored, but, so far, still no call from anyone. I can see now why there are so many other negative reviews about this company on here, and I'm so frustrated that we didn't get to choose what delivery company to go with."

"Absolutely the worst service ever. I will be calling homedepot to put in a formal complaint. The first delivery was sent away bc they showed up with a damaged unit. They said that day they could get a new washer out to us the next day. One week later, the driver called me to say they were there. They were supposed to give a 30 minute warning as the delivery is coming to an investment property. When I got to the home, the delivery ppl were rude and manhandled the washer. Completely unprofessional and I will not do business with homedpot again if this is the company they will use for delivery."

"NE HDS Driver/installer missed screws on the saftey guard rail of my childs top bunk. My kid can fall off and get injured. We give you guys our trust that an installation will be done properly and safely. Very irresponsible. Tried to contact to have the driver return and they cant even dispatch the driver to return. Very unprofessional. I would like an actual Professional to inspect this entire installation. I do not feel my children will be sleeping in a safe bed. Drivers name is Junior R"