Hoyt Livery Inc.

"Thank you to Hoyt Livery for terrific round trip to and from LGA this long weekend. My 2 drivers, Taz & AL were pros in all ways. These are kind of drivers who met all my expectations and beyond thank you, 2022"

"TOP notch and professional! I had such a wonderful experience with Hoyt Livery Service. My driver arrived well ahead of schedule. He was so professional and was attuned to the traffic patterns that might cause delay. We arrived at the airport well ahead of my scheduled flight which put me at ease and made for an enjoyable vacation experience."

"I have used Hoyt's excellent service for 25 years including during Covid when I never stopped travelling.. During a recent trip we had a little misunderstanding when the LGA flight was delayed and I was charged $90 for calling to push back the pick-up time from my home in NC, even though it was no fault of my own. After several delays the flight was ultimately cancelled and I was refunded the fare without a problem, but not the cancelation fee. Upon my return from the trip I stopped by Cross Street and explained to Santos what happened who as I had expected refunded the cancelation fee without the slightest hesitation. The livery companies clearly took a beating during Covid and may as a result be a little aggressive in tacking on fees but it's nice to have recourse to the owner to resolve any issues that may arise..."

"Scheduled a pick up for 11:15PM on a Saturday at LGA. Landed, had no information on the driver. Called both numbers listed in the confirmation, both went to the same voicemail box (for a different number). No call back. After about 15 mins of waiting, and just about giving up to get a Lyft, we got a text from yet another number with our driver's number. Driver was super confused and seemed to have never done a pickup at LGA. He also was not wearing a mask. Not just not wearing it properly, not wearing it at all. Didn't even appear to have one. Called Hoyt to complain, was told someone would call me back. Still waiting for that.... Had used a few times before, but will no longer consider. Poor customer service, poor mask compliance."

"My company has been using Hoyt for the past 5 years to go to and from the New York airports from Connecticut. Though I see that there are a number of negative reviews, I have never had an issue with them, nor have any of my employees. The drivers are friendly, knowledgable, professional and prompt. The cars are always clean, stocked with water and snacks, and the service is terrific! I would recommend them in a heartbeat."