Yale New Haven Children's Hospital Pediatric Specialty Center

"This is a review related to Yale's Pediatric Neurology Department and scheduling. Imagine you receive an email to go to your online health chart for a message regarding your young child. Automatically my heart skips a beat! Then my heart goes into an unimaginable pounding because it indicates a phone message was left and your son's neurology appointment has been changed from January to May. I am enraged because there was no left message and how can a doctor's office arbitrarily change such an important appointment without my input. He is new to Dr. Cardinale's practice or caseload and he is supposed to be seen twice yearly to monitor seizure activity, health and effectiveness of two medications (one which is a narcotic)! This is not a run of the mill condition and I feel like Yale DOES NOT care about my young son and his health oendevelopment. There is a lot of anxiety that comes with these yearly appointments and wondering and relying upon professionals to guide you though this MEDICAL process. Yale has contributed immensely to my and my son's existing anxiety in this time of transition to a new doctor. You have made me feel like a number and not a human being. Your practices lack empathy, consideration and lack of humanity! I am thoroughly disgusted and disappointed!!! At this point I would make any such recommendations to this facility and those of us within the parental community of children with Epilepsy talk, and share information, both good and bad!!!"

"I’m not from New Haven . Not only I had to drive all the way to this hospital with my Autistic child but it also took me 30 min to find a parking spot on the 6 floor of their garage for them to tell me they wouldn’t see my child."