Yale Medicine Department of Neurology 800 Howard Avenue, New Haven, CT 06519

"Dr. Omay is quite literally the most incompetent doctor I have come in contact with that I wouldn’t trust him to do surgery on my brain if they paid me. I was told last visit that I need a new MRI ordered & a referral to another doctor. He said he would put both in as I left. I left, went to make the MRI appointment, the order was not in. Didn’t get a call back until the next day to schedule. A week goes by, I never hear from the other doctor with the referral. I call back asking if it was sent. I was told it was not sent and his nurse will put in an urgent message that it needs to be sent. 2 days later, still nothing. Call again, was told it was sent & was given a number to call that doctor. Called the new doctor, was told the referral was never sent. I have called 4 times now to keep getting told he will get to the referral. It’s been 2 weeks since my original appointment. For the amount of money this man is getting paid, maybe he should actually do his job."

"I lost my memory over a year ago and have been waiting for my results of my EEG. It's been months, and it takes month to get an appointment. I am currently sitting in an exam room, and have been waiting here for an hour for someone to come in. THIS APPOINTMENT WAS SCHEDULED. The only people who seem to care around here are the receptionists, who have been very kind."

"Suffered a severe head trauma, got a referral to this office from my Neurosurgeon. The woman who was very helpful on the phone tells me they are booked out for a year!! What am I suppose to do? This is unacceptable, when I need to be treated sooner than later due to my injury. And yes I expressed this on this phone. I understand they are busy and inundated with things. But without another referral I can't even find another neurologist to get into sooner. Extremely frustrated to say the least."

"Dr. Bilchik is quite possibly the rudest doctor I have ever had the misfortune of seeing. My initial appointment was fine. She presented a plan of action that I was fine with. My follow-up appointment after the first scan was where everything fell apart. She stated the scan was normal and felt no need to attempt the other tests as they were 'too invasive.' When I questioned her on this as this did not match what we discussed in my first appointment, she became extremely condescending and defensive. She dug her heels in because of her '30 years of experience' despite self-admitting she didn't know anything about my genetic condition. This woman is a nightmare. If you can, go see anyone except her."

"I saw Dr. Vanessa Cooper for a concussion. She was fantastic. They use a transcription service for medical notes, so the doctor's notes after the visit were incredibly detailed and thorough, which was appreciated. Her bedside manner was great and she was very knowledgable, patient and informative. I knocked two stars, however, becuase of the practice as a whole. It is impossible to reach someone by phone. Sometimes on hold for 30+ minutes. They rarely answer emails on MyChart. So while you're there, it's great, but needing anything after can be difficult. Also, I needed a neuropsychological exam and the neuropsychologist in the practice refuses to do a neuropsych for anyone who is lawyer involved. So I have to wait 4+ months for one at another hospital. But I would definitely recommend Dr. Cooper as a physician for sure. She was great."