United Community and Family Services (UCFS) - Griswold Health Center 226 East Main Street, Griswold, CT 06351

"My family has been going to UCFS for our primary care since 2020 when we moved to the area. I've found that the medical staff is receptive, compassionate and helpful. Same day appointments are available for emergencies and minor ailments, and the desk staff does everything they can to expedite. Sometimes it takes a while to get appointments, but it seems that could be due to staffing issues and a large caseload, which is no employee's fault. If you request, they will reach out and book you at the other locations if you need to be seen sooner."

"MENTAL HEALTH patients STAY AWAY UCFS DOES NOT CARE!!!! NOR DO THE DOCTORS!!!! I scheduled an appointment after having a mental health breakdown to the point where I get physically sick, I made an appointment with ucfs begging for help!! I FINALLY get an appointment for 6/16 ( this was 3 weeks ago I made this appointment) And now they call me to reschedule for over a month later!!! Are you serious this is not ok!!! Please if you need help stay away from these people. I also ran out of my prescription witch I no longer have anymore of and I need and now I have to wait over another month for my medication.. this is not ok doctors and their employees should care more then this. And this is not the first time this has happened!!!!! COMPLETELY UNACCEPTABLE"

"Well I've called all week to make an appointment and seems like after several voicemails giving my contact info and telling them I want to make an appointment that they don't want new patients. It would be nice if they would simply call a patient back. Now my child is out of medication and all I wanted was to see a dr to get a refill. Thanks for nothing. Don't bother calling them, they won't call you back!"

"This location is usually where I bring my daughter for medical, anddental appointments, and I have never had a problem until recently. Earlier this month I brought my daughter to the hospital for a high temperature which resulted in finding out she had the flu. After about a week I received a letter in the mail to come into Jewett city’s ucfs office for a checkup. Two days before the appointment her fever went back up and she had a bad cough, possibly pink eye, and I expressed My thoughts that there was something else wrong. At the appointment they did all the basic things checked her breathing, blood pressure etc. I was told her her chest lungs were clear, and pink eye would go away. Now yesterday I tried to make an appointment at ucfs because her cough was worse and she she still had a fever. I talked to the nurse that had helped Tuesday and tried to make an appointment and she said the sickness would go away, and didn’t seem interested in letting me make an appointment. They made me feel like they didn’t want to be bothered. I decided to take her to the Plainfield walk in where they checked her breathing and lungs did some swabs, an X-ray at another place, to find out she has walking pneumonia. My problem is they said she was clear, when she was clearly congested, still sick and they didn’t want to give me an appointment."

"This is my regular primary care. .I had a new nurse today for my daughter who is petrified of the strep test...The nurse Amanda was so good so easy going and my daughter barely felt a thing! She is excellent!! Hope to see her there more often!"